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Location:
Slough
Salary:
Hidden
Recruiter:
QA
Job Hours:
Full-time
Remote:
Work from home
Customer Service Coordinator
Slough - Hybrid/Remote (2-3 days in office)
Competitive Salary + Benefits
Are you a customer services professional with great communication and administrative skills?
Do you thrive in a busy and fast-paced environment?
Then this role could be great for you!
We’re QA – a UK leading training organisation providing high quality courses to our learners and apprentices.
Join us on a journey to empower people through learning about all things tech!
What will I be doing?
In our QA Learning division and part of our regional customer services team, you will be part of a team of 11 Customer Services Coordinator’s performing the following duties day to day:
*Answering inbound calls from Learners, Apprentices and any other customers calling into QA
*Working with internal and external stakeholders to deliver our services/programmes
*Delivering high levels of customer service to assist the wider team
*Performing administrative tasks and data entry where needed
*Completing tasks following company policies, procedures or methods to agreed timescales
What will I be measured on?
You will have team and individual objectives to complete in-line with agreed KPIs and SLAs relating to response time and other metrics ensuring positive impact on our customer base
What is required of me for the role?
*Experience in a customer service role within an office environment
*Experience of data entry, administration (Excel, MS Office and other IT systems etc)
*GCSE qualifications or equivalent (4-9 or A-C grade in English, Maths and Science)
*Ability to travel to our Slough office 2-3 days per week
*Holds full right to work in the UK and is able to underground relevant background checks
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