Customer Service Coordinator in London

Location: Shoreditch, London (on site)

The Company

For almost 30 years EMU Australia has been inspired by innovating with sustainable and natural materials, to create quality footwear that lasts.

We have a large social media following, a loyal customer base, and strong relationships with premium independents and global key accounts such as Anthropologie, Free People and Urban Outfitters.

The Role

This is an amazing opportunity to join a global premium footwear brand with a strong Australian heritage, and become part of our vibrant European team based in our European headquarter in Shoreditch.

Are you the right person for us?

• Passionate about customer service
• Experience within a customer facing role
• Ability to handle customer inquiries and resolve issues effectively
• Interest in building a career in a forward-thinking global fashion company
• You have a positive, can-do attitude
• Energy, drive and passion to succeed
• Excellent communication skills
• Attention to detail and ability to multi-task
• A team player with a collaborative approach to working

What will your role look like?

This is an exciting opportunity to have exposure to all aspects of EMU Australia's customer-facing functions across e-commerce and wholesale.

You will be responsible for ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience for both our online consumers and wholesale retail partners across the UK and EU.

You will provide support for our European sales team.

You may also provide support for other areas such as marketing, credit control and operations.

Being an EMU brand ambassador this role includes:

• Act as the primary point of contact for online and wholesale customers answering phone and email enquiries
• Responding to online customer service emails via Zendesk
• Dealing with incoming calls and emails of a diverse nature
• Checking and processing online orders in an efficient and timely manner
• Working directly with our logistics partners and distribution centres
• Reporting on online and wholesale sales and performance
• Getting stuck into a wide range of duties

What can EMU Australia give to you?

• Being part of a forward-thinking global fashion brand and a young energetic office team
• Working in our London HQ and Showroom in Shoreditch.
• A competitive basic salary.
• 25 days holiday (plus bank holidays).
• 8% contribution towards the pension scheme.
• Private health insurance.
• Staff product allowance and discount for family and friends.
• Regular team nights out.
• Attendance to our seasonal European sales team meetings.
• Excellent training tools, support and career development
• Flexible working environment upon completion of training.