Customer Service Coordinator in Basingstoke

Location: Basingstoke
Salary: £28.00 per hour
Recruiter: Adecco
Job Hours: Full-time

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A dynamic and innovative business within construction are seeking a Customer Service Coordinator with building experience on a permanent basis. You will play an integral part in providing support to customers and contractors as well as other areas of the business across the UK.


Salary: £28, plus bonuses


Hours: Monday to Friday 8.30am to 5.30pm


Benefits: Competitive holiday entitlement plusbank/public holidays, Annual and on the spot bonuses, Health care plan, Salary sacrifice schemes, Subsidised social activities, Company pension, Profit sharing, Cycle to work scheme and a lot more.


Your main responsibilities are will be;



  • Ensure contact is made with every customer following legal completion and maintain regular contact throughout

  • Effective and professional communication with customers to correctly manage customer expectations.

  • To issue documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.

  • To ensure accurate and speedy data input into the customer service operating system.

  • Ensure the correct and effective co-ordination of remedial tasks with geographical radius.

  • Effective communications with contractors and other third parties to ensure SLA compliance.


    • To be considered for this role you must be able to demonstrate the following;



  • A strong understanding of Microsoft Word and Excel

  • A good telephone manner and problem-solving skills

  • Exceptional customer service skills

  • Salesforce experience


    • If you think your skills and experience match the above then apply today with your up to date CV or alternatively for a quick response call and speak to Simon to discuss this role in further detail.


    Our client is able to interview ASAP for a quick turnaround - so don't miss out!!

    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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