Customer Service Administrator in North Shields

Rewards and Benefits on Offer: * You will only be working Monday to Friday from the hours of 09:00 – 17:00.

* Potential for a salary increase to £21,000 after probation.

* Superb team culture – everyone is very friendly, warm, and welcoming.

* An excellent training programme for the first 4 weeks.

* Newcastle based offices.

* Car Parking facilities onsite.

* 25 days holidays + bank holidays increasing to 28 after 5 years * Cycle to work scheme * Free Flu Jabs around flu season for those that wish to have them * Metro pass season ticket loan * EAP – Employee Assistance Programme * Company Pension Scheme * A very secure, very well-established employer, with long term career progression.

Your New Career Opportunity:MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career.

The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Your New Role: * Managing workflow of new business, emails and inbound telephone calls from clients.

* Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place.

* Assisting in handling the workload as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.

* Competent/compliant knowledge of all products and services offered to customers, ensuring all files are processed in a compliant manner.

* Treats customer fairly and demonstrates the desired business culture.

About You: * Good communication skills both written and oral.

* Ability to “take ownership” of possible problem issues before they escalate.

* Ability to work under pressure when required to react to workloads.

* Ability to work with minimum supervision and to use own initiative.

* Good knowledge of motor insurance.

* Conversant with the relevant legislation and all FCA requirements.

* Building good working relationships.

* Willingness to continue to develop any relevant knowledge or skills as required by the business