Customer Service Administrator in Newcastle upon Tyne

Location: Newcastle Upon Tyne
Salary: Hidden
Recruiter: HAYS
Job Hours: Full-time

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Customer Service Administrator - Newcastle

Your new companyHays Recruitment are delighted to be supporting a Newcastle based organisation with the recruitment of a customer service administrator to join their team on a 12-month fixed term basis. This organisation is looking for someone with experience in a similar role who has the ability to work on their own initiative.Your new roleAs a customer service administrator, you will be responsible for ensuring high levels of customer service and professionalism. You will be responsible for a range of tasks and responsibilities such as: 

  • Working closely with key contacts across the business to drive excellent customer service
  • Act as first point of contact for any customer queries 
  • Liaising with the customer service team to ensure complaints are resolved efficiently 
  • Supporting with reporting including call stats and quality service 
  • Various administrative tasks 
  • Record keeping 
  • What you'll need to succeedOur client is looking for someone with excellent customer service skills and high attention to detail. 
  • Previous experience in a customer service role
  • Flexibility
  • Excellent communication skills
  • IT skills 
  • What you'll get in return
  • Hybrid working
  • Competitive salary
  • 34 days of annual leave
  • Flexibility with working hours
  • Full time hours 
  • What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4577544


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