Customer Service Administrator in Manchester

Location: Manchester
Salary: Hidden
Recruiter: AJ Bell
Job Hours: Full-time

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Job Description

We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available.

We have big growth plans with multiple opportunities available across a variety of teams and inductions will take place for these roles fortnightly. 

Working in our Exchange Quay, Manchester office day to day responsibilities include processing customer requests, handling financial transactions, producing letters and emails, working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email. 

Knowledge & Experience: 

  • You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.
  • Excellent numerical ability
  • Strong communication skills, both written and verbal.
  • Competent IT skills including experience working with Excel
  • Ability to work to deadlines and under pressure, at times unsupervised
  • Experience of financial services, or a keen interest in it, is desirable

    • What we offer:

  • Generous holiday allowance increasing up to 31 days with service, plus bank holidays
  • Holiday buy/sell scheme
  • Casual dress code
  • Discretionary bonus
  • Contributory pension scheme
  • Healthcare Cash Plan
  • Dedicated time for proof-of-concepts and assessing new tech
  • Support to attend conferences, events, and meet-ups
  • Buy as you earn share scheme
  • Free annual share scheme
  • Paid study support for qualifications
  • Enhanced maternity/paternity scheme from day one
  • Bike loan
  • Season ticket loan portal
  • Discounted PMI and Dental
  • Free onsite gym
  • Paid volunteering opportunities, free social events and more

    • At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

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