Customer Service Administrator in London

Location: London
Salary: £38,000 per year
Recruiter: Cer Financial
Job Hours: Full-time

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Job Description

Customer Service Administrator
City of London / Hybrid
Fixed-Term Contract
£38,000

cer Financial are working alongside a bank who are based in the City of London. They are seeking a Customer Service Administrator to work with them on a fixed-term basis.

The Responsibilities of a Customer Service Administrator Will Include:

  • Responsible for day to day administration of the deposit base of the Bank
  • On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due
  • Diligence is carried out
  • Taking of new deposits both fixed and notice accounts, rollovers and repayments
  • Bereavement services
  • Keeping customers records up to date at all times
    Provide an excellent level of customer service across all of our channels; Phone, Email, Secure Message & Letter writing
  • The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank’s contact channels
  • Demonstrate sound understanding of the Bank’s products and services; articulating these to your customer in an engaging and confident manner.
  • Inputting of daily transactions into the banking system
  • Preparing and inputting daily transfers and payments

    • The Successful Customer Service Administrator Will Have:

  • MS Office proficiency: Word, Excel, Outlook
  • Ideally experience of Banking Systems (Including Online Banking)

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