Customer Service Administrator in Lancaster

Adecco Recruitment are currently recruiting for on behalf of our client, a Customer Services Administrator to work for a successful and growing organisation based in Lancaster. Job descriptionWe are looking for a Customer Service Administrator at our client's Lancaster Plant. Ideal candidate needs to be approachable, positive and organised; you will be the first point of contact between the customers and the company.In this responsible position, you will strive to satisfy queries and requests for advice and information in a timely and effective manner. Confident in a range of IT applications, including Word and Excel, you will have previous experience in a customer service environment where you will have developed a flair for establishing rapport with customers. Good administration skills will also be vital.The role will be office based predominantly and include the following:To carry out any reasonable request made by management.To process all documentation correctly an maintain files and records according to procedures.To liaise closely with and provide support for the Customer Service Executives.To expand business/obtain appointments from customer base.To forward queries and keep managers, supervisors, colleagues informed as necessary.To keep accurate records.To action all messages received from customers in a timely manner.To carry out tasks to comply with Company Policy and Health & Safety.To maintain confidentiality of Company and customer business.To foster and maintain good working relations with customers, Company and colleagues.To fully utilise our inhouse computer system- ABS which training would be provided. Benefits39 hours per week22 days holiday accruing to 25 days after 4 years' service plus bank holidaysCompany pensionOn-site parkingHours of WorkMonday - Friday 08:00-16.30Desired Skills and Attributes* Excellent IT and administration skills* Excellent telephone manner* Confident in dealing with customers* Great customer service skills and ethos* Must have a proactive approach to work with the ability to self-manage* Must be methodical and very well organise* Previous experience within a customer service role would be beneficial but notessentialPay: £25,229.00 per yearBenefits:Company pensionHealth & wellbeing programmeOn-site parkingReferral programmeSchedule:Day shiftMonday to FridaySupplemental pay types:Commission payEducation:GCSE or equivalent (required) Report job Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website