Customer Service Administrator in Didcot

Location: Didcot
Salary: £12.00 per hour
Recruiter: Recruitment Solutions
Job Hours: Full-time

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Customer service administrator

Recruitment Solutions are currently working with one of the nations leading Waste Management companies. Due to continued & massive growth, we are looking for a service administrator to join the busy team on a permanent basis.

Job summary

  • 37.5 hours per week
  • Temp-to-perm
  • 12

    • About the role

    Key Responsibilities:

  • Contact customers if there has been a missed collection with reasons & confirm rescheduled day
  • Minimise the number of invoice queries and investigate any credit requests made by customers
  • Inputting of data onto the bespoke CRM / database
  • Conduct end of month checks to ensure invoicing runs smoothly
  • Resolve any customer missed collections in a calm manner
  • Self manage emails & workload

    • Candidate Expectations:

  • Strong administration skills
  • Competent in the use of all Microsoft applications (outlook & excel mainly)
  • Excellent customer service, not afraid to make phone calls
  • Able to deal with difficult situations whilst resolving the issue at the same time
  • Must be a team player willing to help the rest of the team
  • Able to work on your own initiative

    • Working Days, Hours & Salary:

  • Monday – Friday
  • 08:30 – 17:00
  • £12 per hour

    • Benefits:

    Company pension

  • Free parking
  • On-site parking

    • Schedule:

    Day shift

  • Monday to Friday
  • No weekends

    • Experience:

    customer service: 1 year (preferred)

  • Administrative: 1 year (preferred)
  • Job Types: Full-time, Permanent

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