Customer Care Coordinator in Lancaster

Location: Lancaster
Salary: £24,000 per year
Recruiter: Adecco
Job Hours: Full-time

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Customer Service Coordinator


We are currently recruiting for for a full time Customer Service Coordinator based in our client's Head Office in Lancaster. This role reports to the Customer Care Manager.


Full time/Permanent


Salary £24K OTE £27K per annume


Mon-Fri (Days)


Lacaster based/Free car parking


The role will include:



  • Providing an effective support function to their clients.

  • Responding to incoming communications from clients in accordance with company guidelines

  • Accurately recording telephone calls and emails

  • Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion

  • Liaising with other departments when specialist queries or advice is required

  • General administration duties


    • What we need from you?



  • Excellent communication skills and attention to detail when capturing and logging customer information

  • The ability to remain calm and focused in pressurised situations, with proactive problem solving skills

  • You must be IT literate, with a good working knowledge of Word, Excel and Outlook

  • Knowledge of COINS is an advantage but not essential as training will be provided


    • What's in it for you?


    Salary and benefits package



  • Competitive Salary (DOE)

  • Pension

  • Life Assurance

  • Bonus


    • Please apply now for immediate consideration








    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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