Credit Controller - 12 Month FTC in Birmingham

Overview

Avison Young is one of the world's fastest-growing commercial real estate firms. This growth is a testament tothe commitment we’ve made to our clients and our employees. We are different. We have designed ourorganization to be highly collaborative and focused on one thing: creating the best solutions for our clients todeliver long-term success.We will continue to evolve, striving to meet the changing needs of our industry, our clients and our employees,but we will remain true to our values, culture and vision.The finance team within Real Estate Management (REM) are a key element of the overall REM Business Unitwithin Avison Young, providing real estate management services on behalf of a broad range of clients.

Responsibilities

Overall Purpose of Job

To deliver a seamless credit control service to internal and external Clients on all matters relating to the

collection and reporting of tenant debt. Maximising collection performance whilst capturing full visibility of

our client’s debtor ledger profile.

Proactively supporting the wider Real Estate Management team by liaising with client accountants, surveyors

and clients, to enable an efficient and effective credit control service to our clients and stakeholders.

At all times ensuring RICS compliance regulations are followed and achieving best practise in all operations

Main Duties, Responsibilities & AccountabilitiesResponsible for Real Estate Management credit controlOwnership for the collection of rents and service charges within a specific timeframe, particularlyaround lease quarter daysContacting tenants by telephone, e-mail and post.Proactive tenant contact assisting the identification of disputes and potential nonpayersDrive the delivery of debt collection, meeting departmental KPI’s, SLA’s and internal targetsWork with cashiering team to ensure accurate and timely cash allocationMaintaining tenant ledgers including reconciliations and contact informationTimely management of tenant accounts when chasing debtMaintaining accurate debt commentary and categorisationProviding advice to stakeholders on the status of the debt and suggested next stepsLiaising with enforcement officers and solicitors in debt escalation mattersManagement of unallocated cash and assistance to clear of income items from the bankreconciliationsRegular and periodic reporting to internal and external clients within excel and system generatedreports.Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases,Clients, to report the progress of the debts.Be an active member of the Credit control team and contribute to team meetingsRegular review and update of process notes and other internal documentsContribute to continuous improvement in our process and procedural sphereYou may also be requested to undertake various adhoc tasks to assist with the department. No job descriptioncan fully cover every issue which may arise within the post and the post holder is expected to carry out otherduties from time to time that are broadly consistent with those in this job description.

Qualifications

Strong organisation skills to prioritise and plan workloadAbility to escalate appropriately when necessaryAbility to work on own initiativeWorks effectively within a teamDemonstrable achievement of KPI’s and internal team targetsProperty management knowledgeExperience of high volume collection environmentExperience working with reporting in excelExperience liaising and working closely with stakeholders at all levelsExcellent communication skills are required, both verbal and written.Proactive and driven individual that can show a passion and commitmentStudying toward ICM professional or qualified by experience

Equal Opportunities

At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, besuccessful and feel a sense of belonging. Avison Young is an equal opportunities employer, and is committed to treatingall its employees and job applicants equally. If you are person with a disability, if you are neurodivergent, or if you havea condition that you believe may affect your performance during our selection process, Avison Young will be happy tomake reasonable adjustments to our processes for you.