Copy Manager in Washington

Location: Washington

Salary: Hidden

Recruiter: END

Job Hours: Full-time

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What you’ll be doing:

Key Responsibilities:

Manage Copy team performance, budget and day-to-day operations

Ensuring that we produce high-quality content for brands and products which are engaging, informative and accurate, aligning with the END. tone of voice

Directing the Copy Team to manage their output and achieve targets, with a focus on reducing Key Performance Indicators such relating to processing time (Time to Site) and efficiency (Cost per Style)

Defines, communicates and manages the Copy team processes, systems and tools, owning the Copywriting Style Guide as an always evolving document to fit Studio and business needs

Ensuring team quality levels and continuous improvements that drive an exceptional customer retail experience, such as Editing and proof-reading Copywriters outputEnsuring written content is created with search engine best practices in mind whilst balancing customer needsConducting and directing on-site audits to ensure copy quality standardsEffectively communicating with the Buying team on product and brand informationAssisting in the resolution and delegation of appropriate Studio Support queries relating to written content

Resource managing staff to oversee the team’s plans, schedules, and priorities to efficiently achieve objectives and targets

Performance managing Copy staff to create a culture that attracts, retains and rewards people, according to the END. People Management framework

Coaching and mentoring Copywriters to provide support and guidance and develop skill sets

Reporting and analysis to provide relevant, timely and accurate data to drive performance and decision making

Building strong relationships across the business to support team objectives, with particular focus on the Translations team (producing multilingual content) and collaborating with other Studio Team Managers to ensure an efficient and aligned workflow process

Creating team training and development plans and leading on team recruitment and onboarding

What you’ll be able to demonstrate:

Skills and experience

Experience in a copywriting/content/journalism-related role

Team management experience with a proven track record of driving performance in a small to mid-sized team

Writing and sub-editing experience, with impeccable language and grammar skills

Excellent knowledge of the fashion industry and commercially aware to maximise conversion

Excellent understanding and appreciation of the END. customer profiles

Experience developing teams and processes (preferably in a Studio-based context) in a controlled and efficient manner, whilst working to tight deadlines

High commercial awareness with excellent product knowledge and passion for the fashion industry

Excellent communication, presentation and interpersonal skills

What we can offer you:

Competitive salary

31 days holiday (including bank holidays and birthday)

Company pension scheme

Generous staff discount

Access to END. Exclusives benefits platform

Access to Employee Assistance Programme

Opportunities for professional development and career progression

Eye-test vouchers

Cycle-to-work scheme

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

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About END

endclothing.com

Since opening our doors in 2005 END. has developed into one of the most influential, forward-thinking fashion businesses globally. The END. concept was, and still is, to bring pinnacle fashion, sport and lifestyle products to its customers.

END. is the destination for contemporary fashion and streetwear online, stocking over 600 leading global fashion brands and shipping to over 80 countries.

We continue to champion some of the most sought-after, exclusive labels including Comme des Garcons, Stone Island, Rick Owens, Off White, Saint Laurent and Balenciaga, as well as collaborating on our own releases with world-leading brands such as adidas, Reebok, New Balance and Clarks.

Our bricks and mortar Newcastle flagship store opened in October 2015 and our Glasgow store opened in December 2016, housing cutting edge sportswear, leading Japanese brands and the best in contemporary menswear.

We look to recruit ambitious individuals who can work in a team environment and help to drive END. forward.