Contract Manager in Birmingham

About The Role

Atlas Workplace Services have a great opportunity for a Contract Manager, with experience in Hard & Soft Services to join our team.

As the Contract Manager, you will be responsible for the Operational delivery of high standard multi service customer estates working in collaboration with our customers, the financial and commercial performance ensuring adherence to contractual obligations and meeting customer expectations.

This includes the overseeing of customer interfaces ensuring a high profile and positive image of the Atlas WS Business and ensuring that all staff have a safe working environment and comply with both the Atlas WS Health and Safety plan and appropriate legislation.

The Ideal candidate will be comfortable primarily working remotely with the flexibility to travel nationally at least three days per week regularly attending the main contract in Telford.

Principle Duties and Responsibilities

• Manage a diverse range of internal and external stakeholders, including clients, customers, sub- contractors and advisors, to ensure objectives and contractual service levels are met within agreed KPI’s and SLA’s across the customer sites.
• Responsible for operational delivery of the Multi service delivery for the various Customer Estates.
• Ensure effective and strong client relationships and communication is maintained at all times at all levels.
• Create a truly customer focused culture, developing excellent relations with all stakeholders, through good communication, taking ownership and delivering our commitments.
• Ensure contractual and tender commitments are adhered too and achieved and reported on as required.
• Responsible for continuous improvement and strategic alignment with the customer.
• Full P&L responsibility for the account portfolio plus all variable and project works.
• Ensure contract compliance at all times ensuring all contract deliverables are undertaken in the agreed and contractual timescales. Ensure statutory compliance at all times across a portfolio of buildings and all remedial and corrective actions are actioned.
• Ensure Group Health & Safety Policy is embedded into day-to-day regional operations and that unacceptable behaviour is challenged and rectified.
• Deliver, monitor and record cultural training to align with both Atlas and the client business.
• Identify team training requirements and arrange for these to be delivered through Atlas's training processes. Training must be relevant, business or Health and Safety specific and add demonstrable value to the Atlas and/or the client business.
• Organise and conduct employee appraisals, job chats, personal development plans and succession planning as required in the role.
• Provide sound technical advice; where the remit requires specialist, advice ensure an appropriate person or subcontractor is selected and utilised to fulfil the requirement.
• Utilise all reports and data needed to make sound business decisions. Manage your team within given budget and control costs - to include overtime, material and sub-contractor spend taking full ownership of the account profit and loss, forecasting and annual budgets.
• Collate and produce all management information required for the customer and review at scheduled customer and internal performance meetings.
• Provide effective communication and support to the wider engineering and compliance business.
• Develop relationships with other stakeholders, within portfolio, to monitor and implement cost saving initiatives by combining resources and reducing effort.
• Manage effective recruitment processes at an area level by working with the Recruitment Manager and appropriate service lead to ensure minimum staff turnover and ensure that skills and required qualifications, within the team, to support the self-delivery model.
• Pro-actively identify opportunities for progression or growth within the current account.
• Ensure that timesheet's are submitted in a timely manner and are correct. Review and approve overtime requests where applicable.
• Perform any other reasonable tasks that are requested of you by senior management.

About You

Minimum Qualifications, Certifications and Training required

• GCSE in English and Maths or Equivalent
• Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable)
• Driving Licence

Knowledge, Skills and Experience for this role

• Multiple site hard services contract management experience
• Corporate Customer direct management, including producing customer reports and attending review meetings