CONTINUOUS IMPROVEMENT MANAGER in East Kilbride

Location: Cardiff

Shift: Monday - Friday

Salary: Competitive with Opportunity for Growth

We have an opportunity for a Technical Customer Services to join our Technical team in Cardiff.

Finsbury Food Group is a leading speciality bakery manufacturer.

We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel.

The bread for your morning toast, ready for butter-spreading or egg-dipping.

The candle-filled centrepiece for a memorable celebration.

The buns, muffins and other treats that turn teatime into quality time.

We make 75% of the UK’s sharing cakes from retailer own brands cakes, tray bakes through to party cakes like Caterpillar cakes This is what we do, and why we’re in business.

Baking brilliance makes every day special.

The Technical Customer Services will ensure the ongoing processing of complaints for the group, in line with the SLA.

They will collate and process all complaints received for Finsbury Food Group via all methods of receipt, and logging complaints into the Ideagen/QADEX database

This is a fast paced role, where the successful candidate will have excellent communication and written skills, be computer literate (including Excel, spreadsheets, working with volumes and percentages) and have the ability to operate on your own initiative or as part of the team.

This role is office based at our Cardiff site.

This is a great opportunity for someone to gain experience with one of the UK’s largest bakery businesses.

They’ll work closely with a friendly and engaging team from both a site and group perspective, offering opportunities for growth and long-term career development.

This is what you’ll actually do!

As the Technical Customer Services they will communicate with customers/consumers to obtain further details and where relevant retrieving foreign body samples etc to progress complaint investigations, the will notify relevant site personnel of any signs of trending in compliance to SLA. 

They will also monitor/chase outstanding investigations/root cause from sites to close out complaints in accordance to timeframes set in SLA.

The successful candidate will respond to the complaints within timeframe set in SLA, and where required provide the customer/consumer with a holding letter acknowledging receipt of a complaint. 

They will upload weekly sales data into Ideagen/QADEX to generate CPMU information and trending as well as monitoring administration aspects of systems and notifying their reporting Line Manager where errors occur and/or amendments are required.

They will be responsible for maintaining general housekeeping and cleansing of systems (ie.

archiving products, closing off complaints) and working with systems controllers ensuring any issues are raised and resolved.

Ideally this is you!

Our vision is to be the leading speciality bakery group in the UK, and we want the best people in place to achieve this.

Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals.

We want good people to join our company, to help our company continue to go from strength to strength.

If this sounds like you, please get in contact to learn more!