Content Operations Coordinator in London

Description

Job Title: Content Operations Coordinator

Location: London

Reporting To: Creative Operations Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday finejewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

● Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller

● Jewellery Brand of the Year 2023, Retail Jeweller

● Queen's Award for Enterprise: Sustainable Development 2022

● Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

● Positive Luxury Jewellery Business of the year 2024

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Creative Operations Coordinator role is an exciting opportunity to join the growing Monica Vinader Creative team, supporting the planning and smooth running of the end-to-end content creation processes. This role will be responsible for providing day-to-day administrative and operational support to our Creative team.

The ideal candidate will be nimble, solutions-oriented, live to be organised, and thrive in a fast-paced environment. Along with the Creative Operations Manager, this role will serve as the connective point to all cross-functional stakeholders, facilitating alignment between global and local teams regarding their creative needs including imagery, videos, graphic design and concepts.

What you’ll do

As the Creative Operations Coordinator, you will report directly to and work closely with the Content Operations Manager to ensure the timely, budget-conscious, and high-quality delivery of all creative outputs. You will engage with the three core branches of the Creative team (creative operations, shoot production, and graphic design) on a daily basis- keeping track of multiple projects, relaying feedback and considerations from the wider business and within our team.

The role will assist in the project management of our content creation processes- from shot list creation, setting up critical path plans, managing meeting schedules and invites, updating stakeholders on progress to assisting in shoot production. In addition to this, you will also be involved in coordinating timelines and deliverables within the wider Integrated Marketing process including tracking and reviewing incoming briefs, working closely with the design team to ensure their timely delivery. This role will require exceptional communication, organisation and production expertise, with the ability to navigate multiple tools and complex workflows whilst maintaining operational best practices.

Key Responsibilities include:

Collaboration & Stakeholder Management

●Collaborate confidently with stakeholders at all levels within the business.

●Assist with end-to-end project management of graphics and copy briefs.

●Engage in all aspects of pre-shoot and post-shoot production, including content file management and tracking spreadsheet updates.

●Keep teams informed about milestones and deadlines, proactively addressing potential setbacks.

Project Ownership

●Review incoming monthly marketing briefs, ensure they are accurately inputted to our tracker and set internal timelines for approval.

●Schedule calendar invites for deadlines to ensure team alignment with our critical path.

●Coordinate with external freelancers, contractors, and vendors to share and receive contracts, invoices, and briefing documents.

●Set up and distribute all pre- and post-production documentation, such as styling documents, budget trackers, shoot plans, call sheets, schedules, and imagery selects documents.

●Manage administrative elements of shoot planning and logistics, ensuring cost transparency and strict budget control.

●Ensure smooth content retouching schedules and approval processes, communicating deadlines to senior team members and external contractors.

●Regularly update marketing teams on project statuses and asset readiness.

●Properly file and tag all approved content in the digital asset database for easy discovery by the wider business.

●Perform general administrative duties.

Team Assistance

●Assist in the development and execution of creative projects from start to finish.

●Communicate succinctly to minimise lengthy meetings and excess email conversations.

●Support the Senior Art Director and Creative Operations Manager by gathering quotes from external creative teams (photographers, videographers, retouchers, editors, set designers, prop stylists, locations, .

●Collaborate with the Content Operations Manager on budget tracking for all creative projects.

What you’ll bring

●Analytical Mindset & Communication: Strong analytical abilities paired with excellent communication skills.

●Multitasking & Prioritization: Ability to handle multiple tasks in a fast-paced environment, with a knack for re-prioritising project tasks while meeting deadlines.

●Problem Solving & Initiative: Proficiency in identifying problems, demonstrating initiative, and implementing appropriate solutions, while knowing when to refer to senior team members.

●Decision Making: Clear and decisive thinking, especially when faced with unexpected or time-sensitive challenges.

●Self-Motivation & Collaboration: Self-motivated and detail-focused, with a drive to achieve collaborative success.

●Autonomy & Ownership: Prepared to work independently and take ownership of tasks.

●Content Production Experience: Prior experience in content production, especially with shoot production and budgets, is preferred but not required.

●Technical Proficiency: Confidence in using Excel, Google Docs, and Slides.

●Organisational Skills: Exceptional organisational and multitasking abilities.

●Interpersonal Skills: Excellent communication and interpersonal abilities.

●Budget & Timeline Management: Proficiency in understanding budgets and timelines.

●Attention to Detail: Detail-oriented with a focus on quality and efficiency.

●Digital Asset Management: Familiarity with digital asset management and creative production processes.

To be successful at Monica Vinader...

●You are a doer

●You’re a team player

●You’re humble

●You are honest, straightforward and transparent

●You are a good teacher/mentor (approachable and accessible)

●You want to get your hands dirty

●You solve problems

●You are resilient

●You are flexible

●You are entrepreneurial, smart, and passionate

●If you don't know something, you say so. Then go figure it out quickly

●You love working in a creative environment

●You have a sense of humour

●You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Occasional travel to our Norfolk office will be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do.We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.