Complaint Administrator in Liverpool

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

To support the complaints team in providing timely and accurate complaint responses.

Resolve complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).

Business Function

EQPaymaster are responsible for administering pensions and providing a complaints management service.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

Skills, Capabilities and Attributes

 The successful candidate will demonstrate the following experience, skills and behaviours:

Essential

Desirable

MyCSP Benefits

Being a permanent member of the team at MyCSP, you will be rewarded by our company benefits, these are just a few of what is on offer and just one aspect of what makes us a unique employer.

Job Level: H

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We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.