Client Success Director in Manchester

The world’s leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we’re investing in ensuring that each of our 36, clients has an unrivalled customer experience.
An exciting opportunity has arisen for a Client Success Director to play a crucial role in continuing our company’s success, acting as an advocate for our product in all communications. We’re looking for an individual with a background in either sales or account management who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes.

The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients’ needs while respecting our needs, too.

Location: Old Trafford, Manchester 

Salary: £35, base and £55, OTE

Hours: Monday – Thursday (12pm – 9pm), Friday (1pm – 6pm) – 4.5 days per week

Responsibilities

Your role is paramount in establishing the trajectory of the client's journey with us. With exceptional interpersonal skills, you'll instil a sense of value and anticipation in our clients, fostering a dynamic that feels less transactional and more partnership-oriented right from the start.

A meticulous approach to organisation and strategic foresight are imperative. As you navigate the complexities of the onboarding phase, your aptitude for capturing and addressing the finer details ensures our clients feel prioritised and understood. Simultaneously, your strategic outlook guarantees alignment with the client's goals and our overarching company vision. Your unwavering commitment to excellence not only sets the foundation for our new clients' success but also reflects our dedication to their satisfaction.

Skills, Knowledge and Experience Required

Benefits

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