Client Accounts Coordinator in Leighton Buzzard

Location: Leighton Buzzard
Salary: Hidden
Recruiter: Connells Group
Job Hours: Full-time

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Client Accounts Coordinator

Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard . Our Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

  • Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
  • Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
  • Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
  • Process renewals, terminations of tenancies and return of deposits
  • Ensure all funds received are identified and allocated correctly
  • Process rents received and remit to landlord daily by Faster Payments & Cheque
  • Produce statements to landlords detailing transactions on account
  • Process requests from landlord/ tenant/branch/LSC
  • Ad hoc duties as required by line manager
  • Your experience and skills will include:

  • Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
  • Excellent PC and related technology skills
  • Excellent writing skills
  • Good analytical ability
  • Ability to stay calm under pressure and work to tight deadlines
  • Flexible approach to working
  • Basic accounts/bookkeeping background an advantage but not necessary
  • About Connells Group

    Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

    Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

    CF00425


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    About Connells Group


    Connells Group is the largest and most successful estate agency network and property services provider in the UK.

    Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

    In addition to operating under the Connells brand, the Group trades under 85 well-known local names including Abbotts, Allen & Harris, Ashley Adams, Bagshaws Residential, Bairstow Eves, Barnard Marcus, Brown & Merry, Burchell Edwards, Fox & Sons, Gascoigne Halman, Hamptons, John D. Wood, Jones & Chapman, Manners & Harrison, Paul Dubberley, Peter Alan, Roger Platt, Rook Matthews Sayer, Shipways, Slater Hogg & Howison, Swetenhams, Sharman Quinney, Taylors and William H Brown.

    As well as residential property sales and lettings, the Group has a comprehensive range of B2C and B2B services including new homes, mortgage services, conveyancing, EPCs, surveying, corporate lettings, PRS, Build to Rent, asset management, land & planning, LPA receivers, commercial real estate and auctions.

    Corporate clients benefit from Connells Group’s broad range of award-winning services and depth of experience and expertise.

    Connells Group is a subsidiary of the Skipton Building Society, one of the UK’s largest providers of financial services and products.

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