Claims Manager in Leeds

Claims Manager

Salary: Agenda for Change, band 7 (£43,742.00 - £50,056.00)

Location: NHS Resolution’s Leeds offices – hybrid working or fully remote

Contract: Permanent

Closing date: 31st July 2024 at midnight

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests .

This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP.

To apply please provide us with your CV listing detailed work history and job responsibilities. The CV should cover exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date.

The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having talented claims managers as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

About NHS Resolution:

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

Join NHS Resolution and be part of the wider NHS family.

• We are a unique organisation that provides expertise to the NHS on resolving concerns and disputes fairly.
• We share learning for improvement and preserving resources for patient care.

NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values:

Professional

We are dedicated to providing a professional, high quality service, working flexibly to find effective and efficient solutions.

Expert

We bring unique skills, knowledge, and expertise to everything we do.

Ethical

We are committed to acting with honesty, integrity, and fairness.

Respectful

​​​​We treat people with consideration and respect and encourage supportive collaborative and inclusive team working.

To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People. Find out what our staff say about working at NHS Resolution – visit our LinkedIn page

The opportunity:

As we continue to grow, we are seeking highly skilled Claims Managers to join our team and to contribute towards the main aims of the NHS Resolution by proactively managing claims from commencement to conclusion.

This role will suit someone with an outstanding ability to engender trust, develop and maintain constructive relationships with external organisations and talent to manage conflicting priorities, paired with an appetite for personal and continued professional development.

What you’ll be doing:

The successful applicant will contribute to successfully managing claims on behalf of Trusts or GPs and NHS England. Case managers are responsible for their own portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.

What you’ll bring:

In addition to having technical knowledge and experience of claims management in clinical negligence or non-clinical setting, and excellent organisational skills the Case Manager will also demonstrate:

• Understanding of current law and relevant statutes.
• Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area).
• Evidence and ability of managing a large caseload within strict time limits and conflicting priorities.
• Ability to work as a team member and collaboratively with other teams.
• Exceptional customer focus and awareness.
• Excellent verbal and written communication skills.
• Ability to focus on continuous service improvement and innovation.

What we offer in return:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• A commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for SpecSavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Bike to work scheme.
• Season ticket loan scheme.

Additional information:

A candidate pack with more information on the role, team and organisation is available on request via email:

Closing date: 31st July 2024 at 23:59pm

We reserve the right to close the advertisement early, should we receive sufficient applications.

***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact

We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn ‘Life’ page, highlighting our accomplishments, employees, and company culture.