Centre Administrator in Kingston upon Thames

Location: Kingston Upon Thames

Salary: £13.00 per hour

Recruiter: British Land

Job Hours: Full-time

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job title: centre administrator
department: Retail operations

LOCATION: Eden Walk Shopping Centre, Kingston-Upon-Thames

REPORTING TO: Centre Manager

TYPE OF CONTRACT: Permanent

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our recent engagement survey 93% of our employees stated they were proud to work for
British Land!

THE ROLE

Provide first line support to the Centre Management Team and be the main point of contact for the Centre and its associated building’s occupiers and stakeholders. Actively manage all business systems and support with the formulation and management of financial budgets.

WHAT YOU’LL DO

Financial Administration

The provision of regular management accounts with commentary and exception reporting to assist the on-site management team in decision making.

The administration of the computerised accounts system (Portal/Qube). Ensuring the processing of all purchase orders and invoices is timely and accurate, all invoices are authorised for payment and all associated records are maintained within compliance guidelines.

Supporting the centre team with detailed analysis, portal queries, property management reporting and other financial support in the pursuit of their roles and action as directed.

Supporting the production of the year-end budget pack with analysis and evidence to ensure the successful completion of financial audits.

Facilitating order production and liaising with the central finance team for invoice matching, processing, payments and other intercompany charges and queries.

Procurement support for the team, assisting with supplier set up, contract processing and the adherence to procurement guidelines.

Occupier Liaison

Ensure professional and positive relationships are maintained with all occupiers, service partners and stake-holders via both telephone, online and regular in-person meetings.

Enhance customer engagement across the asset driving the use of BL:Comm with occupiers and support effective communications across the asset with partners, contractors, occupiers and visitors.

Maintain accurate contact details for occupier contacts, key-holders, site staff and service partners.

Administrative Support

Perform routine administrative tasks as directed, i.e., answering telephones, scheduling meetings, booking rooms, dealing with incoming post, tenant communication and production of data reports and newsletters.

Undertake ad-hoc projects and administrative support as required by the centre team.

Sustainability and Community

Collating energy and waste consumption data for the centre and record accurately on web-based system – CR360. Use consumption data to action tenant recharges.

Work with local community initiatives by being the centre’s Community Champion, recording all volunteering activity on Thrive platform.

Health & Safety

Having a good understanding of your role within the Company’s Health and Safety policy and the resultant requirements on-site, including evacuation procedures in the event of an incident, to ensure the safety of on-site personnel / visitors.

ABOUT YOU

Essential skills

Knowledge of financial control, accounting and budgeting

High level of digital literacy with the ability to easily learn new platforms

Forensic attention to detail and excellent organisational skills

Communication, reporting and customer service skills

Ability to interpret and understand the business

The ability to deliver quality output to strict deadlines

Strong experience of Microsoft Office packages including Word, Excel, PowerPoint and Teams

Articulate communicator – both verbal and written

Confident & initiative-taking multi-tasker

An ability to demonstrate professionalism, discretion, and confidentiality always

Desirable skills

Experience of working in a facilities, retail or property management at any level

Knowledge of Health & Safety / Fire Safety policies and procedures

OUR SHARED VALUES
our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our .

Bring your whole self

Listen & Understand

Smarter together

Build for the future

Deliver at pace

Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits .

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process