Central Reservations Executive in Higham Ferrers

As a Central Reservation Executive, you will be the first point ofcontact for our guests, ensuring their reservation experience is seamless andenjoyable. You will manage bookings for our pubs and accommodations, providingexcellent customer service and maintaining our high standards.

Who are we?

We are group of stunning pubs located in the East Anglia area we are continually growing whilst staying true to our values. We are proud but humble and are always looking to do the best we can for our people. Our team members are at the heart of who we are, this is why we offer a variety of hours to suit our team members and their personal commitments.

Key Responsibilities:

• Handle inbound reservation inquiries via phone, email, and online booking platforms.
• Process and manage reservations efficiently, ensuring accurate data entry.
• Provide information on availability, rates, and services offered by our pubs.
• Assist guests with special requests and coordinate with individual pub managers to meet guest needs.
• Resolve any booking issues or complaints in a professional and courteous manner.
• Maintain up-to-date knowledge of our pubs, menus, events, and promotions.
• Support the sales and marketing team with promotional activities and campaigns.
• Achieve individual and team targets for reservations and customer satisfaction.

Requirements:

• Previous experience in a customer service, or hospitality role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• A passion for hospitality and delivering exceptional guest experiences.
• Flexibility to work various shifts, including weekends.

What We Offer:

• Hundreds of High Street discounts through our Chestnut Hub.
• Comprehensive training and development opportunities.
• A supportive and friendly work environment.
• Discounts on food, beverages, and accommodation within our pub group.
• Career progression opportunities within our growing company.
• Once fully trained working from home is an option if essential
• Dog Friendly Office.
• Access to you wages as you earn them through our Wagestream. 

INDHP