Bodyshop Estimator in Chester

Location: Chester

Salary: £29,934 per year

Recruiter: Inchcape UK

Job Hours: Full-time

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Bodyshop Estimator – VW Chester

£29,933.82 – OTE £30,727.20

40 hours

Work with a World class brand

As a Bodyshop Estimator your role will be to maximise the Inchcape Paint & Body Centre profitability through the use of professional sales techniques whilst ensuring the highest level of customer care and satisfaction are met at all times.

What we can offer you

33 days’ annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available

Retail discounts that save you money every day

Gym discounts, cash healthcare plans , and a cycle-to-work scheme

Car discounts for new and used purchases and servicing

Flexible pension scheme and Sharesave scheme to grow your savings

Family-friendly policies that help you spend more time with the people that matter

A wellbeing programme to support you and your family

An internal colleague recognition system to celebrate achievements

A community volunteering day

What you’ll do day to day

Maximise Paint & Body Centre profitability through the use of professional sales techniques

Sell additional products, services and repair works in a professional manner

Maximise customer awareness of all available Paint & Body Centre Retailer services

Maintain effective liaison with parts, workshop and sales teams

Ensure the tidiness of the Paint & Body reception desk to promote the professional image of the retail facility and that all displays/promotions/prices/materials are current and in first class condition

Ensure highest level of customer care and satisfaction at all times

Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon

Notify customers promptly of completion of work

Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager

Maintain excellent standards of departmental administration

Initiate job documentation and maintain customer records and follow-up systems

Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken

Accurately maintain departmental systems

Help Paint & Body Centre and Retailer to achieve industry-leading standards of process efficiency

Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials and other costs for repairs

Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures

Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Paint & Body Centre (if applicable)

Ensure compliance to all health and safety / environmental / company policies

Undertake other tasks and responsibilities as requested by colleagues and managers

Who we are

Inchcape is a leading independent global automotive distributor and retailer operating in 32 countries across the UK, Europe, Russia, South America, Asia and Australasia. As brand custodian for 30 of the world’s leading automotive OEMs (including Audi, BMW, Jaguar Land Rover, Mercedes-Benz, Subaru, Toyota and Volkswagen), Inchcape handles product planning, brand positioning, logistics, marketing, network management, sales and aftersales services.

Inchcape, which is listed on the London Stock Exchange, employs 18,000 people worldwide and recorded sales of £8.9 billion in its last financial year.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

We are excited about the future. Could we be a part of your future plans too?

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!

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About Inchcape UK

inchcape.co.uk

Engaged people… who delight our customers.

Do YOU want to work for the NUMBER ONE Best Big Company of 2016?

Inchcape UK is proud to celebrate, for the fourth consecutive year, its place in the Top 25 Best Companies to Work For. This year we are also delighted to have been awarded a 3-star accreditation, acknowledging that our employees truly believe that Inchcape is an extraordinarily great place to work.

Inchcape is a world leader in automotive distribution and retailing, operating in 26 international markets as a strategic partner to the world’s leading premium and luxury car brands. In the UK, we employ c5,500 employees and operate our business from over 100 retail centres.

Our core purpose is to create a leading customer experience with our fundamental aim being to delight our customers – we do this by putting people at the heart of our business as we believe that having engaged people in winning teams ensures that we create memorable experiences for our customers, setting us apart from our competitors.

www.inchcape.co.uk/careers