Assistant Operations Manager in London

About Ovitzia

Ovitzia is a prop-tech and hospitality company that provides services to property owners. We are currently operating in the United Kingdom and Italy.

At Ovitzia, we provide holiday homes, farmhouses and hotels with the tools to turn their properties into profitable income sources by optimising the entire process. We expertly manage all aspects of holiday rentals, including advertising on several platforms, maximising revenue, handling guest interactions, maintenance, cleaning, key exchanges, and strategically setting rental prices. Our dedicated team oversees every detail of the rental experience, freeing owners from the burdens of property management whilst delivering a 5-star experience to our guests.

The role

Before you apply for a role at Ovitzia, we want you to know what we expect from you. Working for a startup can be exciting, but it also means that you will have to wear lots of different hats and work in many different areas.

Operation Associates are pivotal in ensuring a seamless experience for our guests in London. If you possess a keen attention to detail, are highly organised, customer service oriented, and wish to be part of a dedicated team of similar professionals, this position could be the perfect fit for you.

Key Responsibilities

- Scheduling and coordinating cleaning services, linen deliveries and key drops,

- Ensuring a smooth check-in and check-out process for guests,

- Cleaning quality supervision throughout our live monitoring system and in-person inspections,

- Guest troubleshooting & maintenance supervision,

- Handling guest inquiries and requests promptly and professionally,

- Inventory Audits (QA),

- Visiting the properties to conduct quality checks and/or greet guests.

- Maintaining a keen eye for detail to guarantee the highest standards of service,

- Collaborating harmoniously with internal teams by raising areas for improvement to maximise our hosts’ success,

- Take on additional duties as assigned, displaying flexibility and a can-do attitude towards diverse tasks.

Who We’re Looking For

• You are dedicated to providing excellent client service and support and have excellent communication and technical skills;
• You’re a collaborative team player who rolls up your sleeves, responds quickly and decisively, and is able to productively work independently and as part of a team to achieve company objectives;
• You are flexible and willing to adapt your work schedule around the business needs;
• You’re excited about solving problems and are always looking for better ways of doing things.

Requirements

- Fluent in English.

- Must be located in London.

- Proven experience in customer service is a plus.

- Previous Experience in hotel reception, holiday homes, or the travel and tourism industry is advantageous.

- A can-do attitude and willingness to “get the job done”.

- Detail-oriented, with a solid commitment to delivering high-quality service.

- Able to adapt to changing priorities and work effectively in a fast-paced environment.

- You must be comfortable travelling across London when carrying out visits to properties and/or meeting guests (Ovitzia will cover costs).

- Willingness to work varied shifts, including evenings, weekends, and bank holidays. Although most of the time, shifts will be from 10 am to 6 pm.

Nice to have

• Experience with Slack and GSuite;
• Experience in hotels, holiday homes, or the travel and tourism industry;
• Experience with Airbnb or similar platforms;

What Ovitzia will offer

• Work with multicultural team members;
• Exposure to the fast-paced world of prop-tech start-ups with excellent growth opportunities;
• A dynamic work environment with flat hierarchies and space for your own ideas;
• 6-months probation period;

We invite you to submit your application, even if you don't meet every requirement! Don’t sell yourself short or pass up a fantastic opportunity because you think you only match 60% of the criteria. Much can be learned on the job, and many skills are adaptable. Let's collaborate to bridge any gaps!

Ovitzia is dedicated to being an employer of equal opportunity and is steadfast in our commitment to fostering a culture of mutual respect and inclusiveness. We take pride in cherishing the distinct skills and perspectives from various backgrounds and viewpoints.

We stand firmly against discrimination in any form, whether based on race, colour, gender, religion, sexual orientation, disability, age, or cultural background. We enthusiastically encourage applications from individuals belonging to groups that are traditionally underrepresented.