Assistant Guest Relations Manager in London

Join the team that Always Cares!

Are you thetype of person that gets out of bed on the right side every day? If so, wewould like you to come and join us as a Assistant Guest Relations Manager at the Royal Lancaster London, where we encourage your personal development and growth. We arelocated next to Lancaster Gate tube station, and a short distance fromPaddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Assistant Guest Relations Manager are:

Salary: £29,500 + service charge

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

 We are currently looking for a passionate Assistant GuestRelations Manager , to join our Guest Relations team ona permanent basis, with an immediate start tojoin us in consistently delivering memorable moments and five star service toour guests and each other. It is important to us that everyone in the teambrings positive energy to support our happy and fun environment, as we striveto build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Assistant Guest Relations Manager , your mainduties and expectations for the role will include:

·        Proficiently use computer systems, including Opera

·        Keep guest profiles tidy, merging and keepinformation and feedback up to date

·        Be aware, understand, coordinate and facilitate VIPamenities, family stays, celebration packages, stock and costing.

·        Liaise closely with housekeeping, reservations andsales for monitoring and control room inventory.

·        Support Guest relations Manager is monitoring teamsgiven projects and ensure goals are met.

·        Understand and carry out cashier functions usingcash float.

·        Up-sell room types and celebration packages atevery available opportunity.

 You will be required to work 40hours per week, on a shift rota.

  We are …

·        BestEmployer for 2021 at Springboard’s Excellence Awards

·        One ofthe happiest hotels in London

·        EarthCheck Silver Certified 2023

·        2rosettes

·        Hoteliers’Charter Approved

·        PreferredHotels & Resorts member

We are more concerned with what’s in theglass, not whether its’ half full or empty, so if you feel this Assistant GuestRelations Manager role is for you, come and pour some happiness intoyours by joining our award winning family today!

All applicants must be legally eligible towork in the UK