Agency Assistant in Catterick

GSC Grays is a multi-disciplinary professional service firm covering the North of England.

Our Chartered Surveyors, Farm Business Consultants, Planning and Development Professionals, Valuers, Environmental Specialists and Estate Agents provide a full range of services for our rural client base.

Main purpose of the job:

Within the role, you would provide administrative and secretarial support to the Agency Associate Director who oversees the Estate Agency department.

Reporting Structure:

This role reports to the Agency Associate Director.

The role and responsibilities:

• Assisting the Director in producing property particulars, including entering the details on the agency CRM system, Vebra, and proofreading to ensure accuracy and compliance.
• Liaising with the marketing department to ensure the property particulars are printed to the required standard, placing, and booking advertising, and managing press releases, articles.
• Carrying out file audits and Anti-money laundering compliance
• Taking telephone enquiries and despatching property details in hard copy and electronically
• Liaising with clients over the telephone and via email about property details, especially when the Director is out of the office.
• Assisting in managing the Directors diary, including making appointments for the Director.
• Typing of letters, emails, terms of business, reports, presentations, etc
• Keeping client and applicant files up to date both in hard copy and on Vebra
• Photocopying and printing
• Working alongside other secretarial staff at the office to provide cover when required and to ensure that the overall administrative workload is always dealt with efficiently.
• Communicating confidently and directly with the Branch Manager.
• Ability to prepare property brochures and terms of business.
• General reception duties

The skills we are looking for in you:

• Experience working within an estate agency environment is preferred
• Excellent organisation skills.
• Knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
• Accurate typist.
• Excellent standard of written English.
• Pays attention to detail, good visual accuracy, and proofreading skills.
• Good telephone manner; well spoken.
• Well presented, confident and poised, with a warm and welcoming manner.
• Good level of numeracy.
• Ability to prioritise a busy workload.
• Ability to act on initiative whilst working within Company processes and procedures.
• Ability to deal with customers at all levels, from tenants and landowners to clergy and gentry, and always maintain client confidentiality.
• Good team player who is prepared to assist other staff members when required.
• Ability to remain calm under pressure.

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