Administrative Manager in Dukinfield

Tuckers Solicitors are seeking a Work From Office Administration Manager to join us at our office in Manchester city centre.

The role has overall responsibility for the administrative function of the firm, manging the team that is responsible for enquiry handling, police station attendance, and court diary management.

Our entire case management system is delivered by an in-house bespoke platform. Consequently, the successful applicant will have a high degree of IT literacy.

The successful candidate will support the Managing Partner and regional partners to contribute to the realisation of the firm's objectives and to be a strategic voice at management level.

The role is particularly suitable for those with a background in operations, helpdesk and call centre management.

We offer

Competitive financial package.

A diverse team in a supportive and inclusive working environment.

An opportunity to join one of the UK’s leading criminal law firms.

Key responsibilities

- Reception

Manage a team of 25 call handlers

Monitor communication from our in-house case management system.

Monitor email inboxes.

- Police admin

Manage the police admin team.

Oversee the flow of calls and enquiry tickets and looking for opportunities to improve it.

Set up reporting to share performance with key stakeholders, including using statistics to identify top issues with the processes and implement improvements.

Introduce ‘balanced scorecard’ key performance metrics to ensure that the correct behaviours are driven and rewarded.

Ensure changes to police station contacts, attendance codes, offence codes etc are fed to IT Team to update our database.

Highlight gaps in the duty slot rotas and getting agreement from the appropriate partner on how they want to fill any gaps

Step in to undertake call handler duties when required, eg peak times or sickness (which is what I think the elements below are)

Manage communication between the DSCC, police stations, solicitors and agents.

- Diary management

Oversee the diary management team who prioritise police station, magistrates and crown court diaries.

The role also includes handling GDPR compliance and confidential communications.

Essential key skills

Several years’ relevant experience in a similar type role.

Demonstrable ability to analyse data about the operation, problem solve and improve processes.

Able to have conversations with team members and partners in which they highlight areas for improvement and challenge them to address problems.

Proficient in the application of GDPR legislation.

Being collaborative, flexible and efficient with close attention to detail.

About us

We are one of the leading criminal law firms in the UK. Established in 1980, we have over 150 lawyers across 21 offices including London, Birmingham, and Manchester.

We represent clients across the full range of general and serious criminal offences. Our team is highly experienced in drugs offences, violent crime and sexual offences. We also offer specialist expertise in fraud, proceeds of crime and prison law.

We are ranked in Chambers & Partners, The Legal 500 and The Times Best Law Firms. Our cases are regularly featured in national news media.

Note to recruitment agencies: We are recruiting direct for this role and will not be using agencies.