Account Handler - Construction in UK

Lockton's Global Real Estate & Construction practice is the largest combined and most established team in the market, with more than 180 Associates working together as one team to provide excellent service to our clients.

Now is a great time to join us, as we continue on our growth trajectory! As a Construction Account Handler, you will be responsible for providing day-to-day service delivery to a varied portfolio of UK and European Construction clients and projects, acting as a client advocate and key contact for a range of commercial and large corporate accounts.

Role Requirements

Role responsibilities will include:

• Provide day to day servicing of a client’s insurance programme to support retention and development of the business
• Research, prepare and present renewal reports to account team in accordance with the renewal report process
• Obtain quotations both or new and renewal business
• Prepare market presentations
• Effectively manage the credit control processes, actively track premium payments and pursue uncollected premium, promptly escalate in line with credit control process
• Serve clients as an advocate for their needs, ensuring delivery of exceptional service through close and regular interaction
• Diligently check policy documentation in accordance with regulations
• Effectively respond and manage with queries including but not limited to changes in cover and risk
• Identify the risk exposures and advise on insurance and risk management solutions in consultation with the account team.
• Provide management information as requested
• Manage and coordinate global insurance programmes and liaise with the network worldwide as necessary
• Build and nurture close, long-lasting relationships by developing a constantly expanding network of client contacts
• Cultivate a positive and wide-ranging network of relationships with insurers, lawyers and loss adjusters
• Seek to identify methods of enhancing services and adding greater value to clients and maintain a robust approach, delivering a service plan and annual timetable of visits aligned to their needs
• Act as a point of referral for Insurance Administrators and present solutions for discussion with account team where required

Candidate Profile

• Previous construction insurance experience, ideally gained in a brokerage
• Client-focussed, with a drive to deliver great service
• Drive to learn, and eagerness to seize opportunities for professional development (including professional qualifications)
• Excellent communications skills

To apply for this position, please EasyApply or visit our website.

We look forward to hearing from you!