Account Director in Leeds

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone.  Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step .

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow.  We’re never one-size-fits-all. Our careers are as unique as you are. 

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!

Due to expansion and growth, we are recruiting for an Account Director to join our Corporate Account team, you will take a total ownership of managing a small number of our biggest accounts. You will take complete control of our customers and be responsible for every aspect of the client (right from solution design through to implementation, management and development).

We are looking for someone to look after our largest volume accounts. You will need to be proficient at managing high profile, high expectation clients and demonstrate the ability to form strong internal and external relationships with a wide range of stakeholders, right up to CEO level. We also expect you to be commercially savvy and have experience of identifying and realising end-to-end income and profit opportunities.

In a small multi-client portfolio, you’ll be expected to be an expert in the accounts with an ability to cover projects and queries involving, but not limited to:

• Operational development
• Customer services
• Customer experience and product adoption
• Quarterly business reviews
• Finance and Invoicing
• Weekly/Monthly/Quarterly/Annual performance reviews
• Daily network visibility
• Budget setting

You will work independently, but there may be scope to have direct line management responsibility depending on your portfolio of clients. You will be expected to retain business, secure contracts, develop rate, improve profitability & attract new volumes from our existing client base.

You will also on occasion be asked to support your direct line manager on projects or tasks initiated by the business, and be able to work cross functionally and across other teams within the department.

This role is very high profile within Evri and you will be exposed to all senior people within our business, right up to CEO, which leads to strong development opportunities.

You will work within a fast-moving and dynamic environment with a great team who have a really strong work ethos. This will give you the opportunity to work/learn from some of the best in the industry.

You will be accountable for:

• Management and retention of a client portfolio
• Manage the full end-to-end process with our customers 
• Drive and enhance margins through strong commercial acumen
• Manage and improve service through a strong operational understanding of the business
• Protecting and growing both domestic and international volume share from our clients
• Robust contract management
• Maintain and manage cash-flow
• Liaising with Operational Management to recommend workable solutions to service level recovery programmes and new initiatives (service improvement, corrective measures, ad-hoc solution design)
• Analyse and implement change through our business and our customers’ businesses

To be successful in this role you will have previous experience in an account management or customer relationship management role. Experience of operational cost, commercial profitability and P&L and be commercially savvy.

Other skills

• Specialism in international exporting and importing for E-commerce
• Retail/ecommerce/ logistics/parcel/technology background
• Possessing industry knowledge and experience of the B2C home shopping (desirable, not essential)
• Experience of operational cost, commercial profitability and P&L
• Experience of building annual budgets in line with business expectation
• Strong presentation skills and business acumen
• Experience of procurement and tender processes
• Experience of holding and developing strategic client relationships
• Ability to work with data and use it to produce client facing presentations and proposals
• Experience in managing and leading people

We encourage flexible working to fit your individual needs, as well as the team’s - that could be from the office, from home or a mixture of both.

We also offer excellent benefits such as £6k car allowance, a generous quarterly bonus & uncapped commission. We offer a range of retailer discounts from our clients, Digital GP service and much more.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
 

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.