Account Coordinator in London

Company Description

Just Clear stands as the foremost clearance specialist in the UK, offering a diverse array of services, including house clearance, probate estate management, office clearance, hoarding intervention, void property clearance, and fly-tip removal.

Our unique approach provides clients with the 'best of both worlds' experience, with a network of depots across the UK ensuring nationwide coverage, all delivered by locally based partners.

Holding the highest rating among clearance companies on Trustpilot since 2012, Just Clear is deeply committed to social value, creating employment opportunities, and supporting local communities.

With a storied history of delivering award-winning standards, we proudly hold accreditations from various reputable organisations.

At Just Clear, we have a genuine passion for waste management.

Whether it's repurposing items once considered waste, exploring innovative recycling methods, or simply removing unwanted items, we view each day as an opportunity to enhance how waste is collected and disposed of.

This philosophy is shared by our entire team, who rely on us to provide a career that is consistently rewarding, occasionally challenging, but never lacking in excitement.

It is this shared commitment that propels us toward our goal of becoming the UK's most trusted and sustainable clearance company, as acknowledged by features in The Sunday Times and Forbes.

Role Description

This is a full-time on-site role for an Account Co-ordinator located in Kingston Upon Thames.

The role involves managing existing customer relationships, building new relationships, providing excellent customer service to clients, and meeting sales targets.

You will be responsible for the retention, growth, and profitability of commercial accounts, with progression opportunities and performance bonuses for the right candidate.

This exciting new role will have you covering commercial results, growth/development, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention.

Working closely with the Commercial Director to ensure the development of strategic account plans, innovative solutions/sustainability and ensure consistent and high quality service.

• Primary interface between the company and client, responsible for ensuring strategic account plans are implemented, service success, contract compliance, retention and pricing

•Provide reactive quotes, job-booking and ensure account SLA's are met

• Be the point of escalated for the Client to support the resolution of situations.

• Upsell and cross sell other Just Clear products and services into the managed account.

This role is responsible for performance management of the contract in line with KPIs and metrics.

• This position requires the ability to build key internal relationships at all levels to ensure customer success

• The post also requires the ability to build key relationships with external organisations

Working with the Operations function to identify creative and innovative solutions which will reduce churn in line with company targets

• Gaining and maintaining a detailed knowledge of Just Clear capabilities, operating procedures and how this fits within the market and customer base to retain and develop business.

• Carrying out site audits

Requirements

• You will have a proven track record for effectively servicing corporate clients .

• Articulate, confident and assertive.

• You will have excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management.

• You will be tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win our customer's commitment towards a lasting and profitable partnership.

• Ability to travel

• Excellent analytical skills

• Strong Commercial background and awareness

• Analytical and able to quickly assess issues and recommend and/or implement solutions

• Robust and resilient, able to absorb pressure and respond positively

• Experience of building and maintaining customer relationships

• Solid pragmatic approach to delivering to tight deadlines and targets

• Ability to plan, organise and prioritise

• Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won’t do any harm.

Benefits

• Competitive salary £26,000 - £30,000 + Bonus (OTE £30-£35)

• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.

• Pension scheme.

• Medical and gym scheme

• 25 days Holiday

• Bike to work scheme