Tenant Liaison Officer in Gateshead

Tenant Liaison OfficerRedcarSocial Housing RefurbishmentTemporary to PermanentImmediate StartCompany Overview:A dynamic and growing property services company operating nationally from 5 offices. With a headcount of over 150 colleagues, they operate across a large commercial and government-funded client base, delivering cyclical & planned maintenance and refurbishment works. They have an outstanding reputation for service delivery.Your Role & Responsibilities:This is a great opportunity for an experienced Tenant Liaison Officer within social housing maintenance.It will involve full communication with the tenants and contractors on site.Based in the Redcar area, working on Kitchen and Bathroom schemes.Responsibilities will include- * Point of contact for tenants to address any questions they have. * Interview all tenants to identify vulnerable people and any needs they have that might need to be accommodated. * To draw up an action plan to ensure the needs of all tenants, including vulnerable tenants are properly identified and managed. * To communicate with owners of properties, not directly impacted by the actual work, to ensure they are aware of the ongoing activities and any affect this may have on them. * To provide full explanations to tenants of the work to be carried out and the likely disruption they can expect and to answer any questions that may arise from this. * To correspond with tenants advising them of aspects such as work commencement dates, any delays incurred, revised start dates, property access requirements etc. * To maintain regular contact with tenants whilst work is being carried out on their property.What you need to succeedTo be a successful Tenant Liaison Officer within this role, you will have strong experience working for social housing contractors/ housing associations and liaising with tenants on a daily basis.You will be accustomed to scheduling work between the tenants and your Site Manager.To apply to this role please email your updated C.V.This can be viewed at: (url removed)By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)