Technical Operations Engineer in Paddington

Role Title: Technical Operations Engineer

Reports to: Service Delivery Manager

Location: Hybrid working environment (Remote and Paddington, London)

Role Type: Permanent, Full-time

How do we say our name, well it sounds like 'view'. It's also a lot shorter than saying 'Viewed Impressions for Out Of Home'.

VIOOH is a fast-growing startup that is defining the future of out-of-home advertising.

We are a dynamic team building a global platform which automates the buying and selling of outdoor advertising, enables programmatic trading and delivers dynamic, data-driven content to screens in locations and moments to better resonate with and influence consumers.

We’ve recently redesigned our people strategy to create a future-proof, hybrid and flexible workplace approach. Employees can work in the office (Paddington, London) and from home, empowering all VIOOHers to thrive regardless of location and ensuring we can attract diverse talent to support our global expansion.

Role OverVIOOH

The Technical Operations team at VIOOH is responsible for the day to day 24x7 operational application management and second-line support of all client and partner facing services, which are developed in-house by our engineering team.

Supported by the Service Desk (acting as first-line support) and the SRE team (who maintain the virtualized infrastructure), you will be responsible for all in-life application maintenance and support, from release through to decommissioning. This will include deploying new code and hotfixes, monitoring and reporting, continuous improvement of process and procedure, and service continuity, reliability, performance, resilience, and security.

VIOOH encourages you to use 10% of your time per week to invest in your growth, both personal and professional. A financial budget is also provided for any courses, books, etc that you may need.

What you'll be working on

• Identifying and resolving issues in line with SLA’s
• Possessing specialist knowledge of SQL databases and cloud-hosted software
• Providing technical support, analysing and debugging issues
• Assisting with systems integrations
• Preparing maintenance plans and upgrading schedules
• Maintaining and updating technical documents, procedures & runbooks
• Work with other internal teams (Account Managers, Product, Development)
• Delivering regular and customised training to teams within the business
• Keeping stakeholders informed of status and progress through the Service Desk and/or other appropriate channels
• Developing reports and dashboards for teams across the business
• Monitor applications/services and react accordingly

What we want from you

• Working knowledge of SQL Databases (MySQL preferred), basic networking, and HTTP/HTTPS, and REST APIs.
• Knowledge of ITSM tools
• Working knowledge of Linux
• Ability to learn employer-specific software to a high level of proficiency
• Working knowledge of AWS Analytics
• Understanding of and knowledge of RPA’s
• Industry experience of logging especially using DataDog and/or Kibana
• Experience working with languages such as Java, Clojure, Python is desirable
• Industry experience in Programmatic and Adtech is desirable
• ITILv4 Foundation certification desirable

Person Specification

• Extraordinary customer service and relationship management experience
• Critical thinking skills
• Problem solving, developing and refining innovative solutions to complex issues
• Excellent written and verbal communication skills
• Ability to diagnose and address application issues
• Take ownership of problems and work autonomously to ensure resolution
• Excellent analysis, testing and troubleshooting skills
• Self-motivated and agile, able to respond to the needs and drive the development of a new business

Application overVIOOH

Our recruitment team will work hard to give you a positive experience throughout the process, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through to your onboarding.

VIOOH is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.