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Technical Account Managers are responsible for serving as a customer’s technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform.
As this is a paid service offering, customers will have high expectations for the engineer’s technical knowledge, overall engagement, and customer facing skills.
The role requires a thorough understanding of the challenges and expectations of corporate IT teams, the ability to clearly communicate technical issues, and the ability to confidently explain Mimecast product, services, and best practices.
What You’ll Do :
Case Handling:
Proactive Engagement:
Account Management:
What You’ll Bring :
What We Bring:
We are Mimecasters.
And we are alive with purpose.
#LI-HO