Supplier Relationship Executive in UK

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.

HolidayTaxis Group (HTG) is the #1 global leader of aggregated pre-booked ground transportation solutions. Leveraging high quality technology and operational skills to build a high quality network trusted by customers and blue-chip partners worldwide.

You can be based in Palma de Mallorca OR in Brighton (UK).

As a Supplier Relationship Executive, you will be supporting all aspects of booking query management within Transfers.

Role Responsibilities:

• Proactive management and support of our key supplier partners to ensure all aspects of transfers are managed effectively in line with agreed service levels. You will be their key contact and act as the voice of our supplier partners back into the business, helping us understand challenges and improve the overall support that we provide.
• You will be allocated specific partners and be responsible for their delivery, working with them on any issues that arise. In some instances, this will involve supporting them in person in destination, helping manage their challenges on the ground.
• Proactively supporting our key transfer supplier partners to ensure consistently effective operational delivery in line with contractual SLA’s, driving continuous improvements to maximize customer satisfaction.
• Analyzing quality & performance data and insight to support effective, timely conversations, agree concrete actions and drive continuous improvements in partnership with our suppliers.
• Providing information and feedback regarding supplier performance and actions/improvements to internal stakeholders, key clients & external partners. Joining up communication across the business, acting as the voice of the supplier as required.
• Ensuring strong relationships and communication with suppliers to provide the necessary knowledge, understanding and support on all operational systems and processes.

Accountabilities:

• Building strong communication and relationships with all Transfers suppliers to ensure effective delivery of service expectations/agreements
• Proactively analyzing & reviewing operational & quality related data, insight and customer feedback to identify issues & minimise potential future customer business impact/risk
• Providing suppliers with regular feedback, recognizing positives, discussing challenges & identifying and agreeing areas for improvement to be monitored and managed through robust, live action plans.
• Being a key contact and voice of the supplier – joining up communication between suppliers, internal stakeholders and clients.
• Following up on feedback from internal stakeholders about issues impacting the customer experience, resolving and responding as needed to close the feedback loop
• Providing insight to the business around supplier performance to support & help shape potential future supplier network, product & service level commitments & changes
• Providing internal stakeholders with supplier performance related data & insight to support client communications & quality review meetings
• Ensuring effective delivery of the structured onboarding of new suppliers to ensure confident & competent in communication, processes & tools to support effective delivery during initial operations and set up for ongoing success
• Coordinating key elements of the H&S auditing process, assessing the outcomes and identifying need for further communication/action

Skills and Experience:

• Confident in communicating and building strong relationships.
• Ability to understand data and insight and translate into positive communication & actions.
• Good organization and ability to prioritize workload
• Attention to detail.
• Demonstrates flexibility in line with business needs and works well under time pressure.
• Excellent people skills – effectively communicating & engaging with others.
• Strong knowledge of Microsoft office, especially excel and a desire to learn how to use new software systems.