Supervisor in Bristol

JOB TITLE: Supervisor

LOCATION: Bristol Airport

SHIFT PATTERN: 4 on 4 off

SALARY: £36, per annum

Purpose:

The Supervisor will be responsible for supervising all staff on shift, working with the Allocation Team and ensuring compliant use of systems to assist passengers. A direct oversight of the PRM & Cobus operation working in conjunction with other departments to ensure the overall safe and on time performance of the operation. The Supervisor will work a shift pattern assisting Duty Managers in the running of the operation on a daily basis.

This is a newly created and exciting which will provide support and additional leadership to the current Operations structure for Bristol Coach and PRM Services. This position will be reporting to the Duty Manager and will also lead the Allocation Team on a day to day basis.

Key Responsibilities:

· Step up to cover Duty Manger role as required.

· Cover the Allocator role as required, cover in instances of sickness or holidays where no suitable cover has been arranged.

· Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met.

· Implement and maintain effective planning and allocation of resources.

· Manage all operational staff on shift to deliver a service consistent with Contract SLA’S.

· Completion of delay reports and submission to relevant airlines ensuring full detailed information has been recorded.

· Note take alongside Operations Managers in investigation meetings where necessary.

· Responsible to Duty Managers for training and development of staff and areas requiring improvement.

· Assist Duty Managers in maintaining staff discipline and conformance and assist in carrying out disciplinary or formal assessments where directed.

· Liaise with Airline on Duty Staff and other regulatory bodies.

· To liaise with your fellow Supervisors daily and ensure that any outstanding issues are followed up and completed.

· Communicate with the Allocators regarding any potential problems which may be encountered within the operation.

· Ensure that staff are using systems appropriately to record correct data as per CAA requirements.

· Ensure staff undertake full equipment checks.

· Monitor the ramp team activities through visual inspections, quality assurance and compliance checks and record via internal systems ie Assessnet.

· Investigate and report any incidents or occurrences ensuring immediate escalation to Duty Managers.

· Monitor staff/team sickness and absence and report to Duty Managers.

· Challenge and investigate poor performance.

· Ensure that all company uniform policy is adhered to and that all personal protection equipment is always worn.

· Conduct performance meetings in association with Duty Managers as directed.

· Ensure that all necessary updates and other information are passed on to colleagues.

· Ensure the Duty Manager is kept fully updated on all correspondence and daily activities.

· Take appropriate action if standards are not met, up to and including assisting Duty Managers in disciplinary procedures.

· Coach staff where required.

· Support the resolution of customer complaints and passenger queries.

· Carry out any reasonable task requested.

· When required to cover holidays for key operational roles.

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Required Experience and Skills:

· Previous experience of primarily working in a similar role is desirable.

· Must have the right to work in the UK.

· Must pass a DBS check.

· Must be able to provide 5 years reference information.

· Must be over 18 years of age.

· Must have a full UK driving license.

Behaviors:

· Excellent communication & interpersonal skills.

· Flexibility.

· Innovative.

· Achievement orientated.

· Energy/Drive.

Benefits

We’re proud to offer a great range of benefits including:

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.