Store Manager in London

Location: Outlet Shopping at The O2, North Greenwich

About All Good Things

At All Good Things, we do designer outlet differently. Unlike other discount retailers, we are committed to reducing the environmental impact of every piece of clothing we sell. We partner with the premium fashion labels you love, and the ethical brands you need to know, to give their unsold clothing a second chance to be bought brand new and to give pre-loved pieces a new life. Our stylists select clothing, shoes and accessories that are designed to be timeless, not trendy; pieces that are crafted with care, to be worn and re-worn for a long time to come, and we never ask brands to produce new products to line our shelves. To further reduce fashion’s impact on the planet, we plant at least 20,000 trees each year and support various climate projects around the world. We’re a growing brand with an entrepreneurial spirit, dedicated to exceptional experiences, high-quality clothing and a more sustainable fashion industry – and we’re looking for passionate people to join us.

Job purpose

• To manage the All Good Things retail store in line with company targets and policies; the priority being to maximise sales and profit by minimising costs whilst driving operational and commercial standards.
• To ensure we deliver the highest levels of customer service through the recruitment, retention, training and performance management of retail staff members.
• You will maintain exceptional visual merchandising standards and deliver outstanding customer service that provides a unique shopping experience to our customers.
• You will ensure the profitability of the store and drive sales through effective management and communication with your team.

Role and responsibilities

• To provide a high level of customer service that meets and exceeds expectations.
• To inspire and motivate the store team to achieve sales targets and maximise efficiencies.
• To provide a welcoming, relaxed and comfortable environment for customers to experience our products.
• To effectively manage all areas of the store within allocated budget levels, ensuring store profitability.
• To recruit, retain and develop your team to enhance the values of the brand and contribute to the success of the business.
• To inspire and motivate the store team to achieve sales targets and maximise efficiencies.
• To drive and deliver on all business KPIs: sales targets, payroll, stock loss and all controllable costs.
• Be commercially aware and responsive to current sales trends.
• To present the product to our customers utilising the visual merchandising guidance to maximise sales opportunities with effective use of space and stock availability.
• Demonstrate a clear understanding of sales and competitor figures and be able to articulate these whilst making suggestions to drive our sales.
• To ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security.
• Be aware of our brand's view on conducting ethical business, reflect this in everything you do and encourage others to act the same.
• Act as a brand ambassador and undertake your own research to build customer loyalty, demonstrating a clear understanding of your customers and marketplace.

Essential experience, skills & behaviours

• At least one year of management experience (preferred)
• Pro-active, energetic and passionate; a customer-centric approach
• Driven by clear, tangible results
• Strategic thinker with a keen focus on people
• Results-oriented, commercially aware and sales-driven; works well under pressure
• An influential role model with a collaborative, strong leadership style
• A clear confidence in delivering great service and engagement
• Open and honest communicator
• Strives for continuous improvement

Benefits: Generous employee discounts

Job Type: Full-time, permanent