Site Services Manager in Birmingham

Location: Birmingham
Salary: Hidden
Recruiter: Ricoh
Job Hours: Full-time

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What you will be doing

  • Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh’s business service lines to continually seek additional business growth.
  • To deliver an efficient and responsive business process service, ensuring that revenue growth, profit generation, SLA’s, customer and employee satisfaction are achieved, whilst contributing to the business’s overall revenue targets.
  • Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered.
  • Responsible for creating and sustaining an engaged workforce within BPS through workforce planning, coaching and developing the team to promote a high performing work culture to meet the current and future needs of the business.
  • Management and gate keeper for Ricoh Site Procedures Guides to ensure up to date content for all sites to allow employees to follow proper procedures and policies to meet customer expectations.
  • Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.
  • To ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPI’s are met.
  • To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements.
  • To ensure achievement of the site financial results in terms of revenue and gross margin, and to implement cost control targets to ensure operating expenses meet budget.
  • To manage stock levels of consumables and materials effectively ensuring that all purchasing is conducted to Ricoh’s organisational guidelines·
  • To support and implement Company initiatives and projects at site level to ensure site and Company success.
  • Follow and adhere to all Ricoh UK policies and procedures, including being responsible for all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines, reporting all hazards and risks to the health and safety representative.
  • Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

    • You will ideally have

  • Good IT skills
  • Experience in a similar role
  • People management skills
  • Team oriented pro-active, open minded team player
  • Good organisational skills with an attention to detail
  • Excellent communication skills, both verbal and in writing
  • Excellent customer service skills
  • Project management skills
  • Ability to demonstrate commitment and flexibility at all times

    • We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

    In return for your commitment, you can expect

    We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

    In return for your commitment, we can offer you:

  • working in line with role requirements
  • An
  • Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme
  • Opportunity to join a global company

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