Shop Manager in Lancaster

Adecco Recruitment are currently recruiting for on behalf of our client,a Shop Manager for the Lancaster site of a well established and prestigious organisation that has sites throughout the UK.

Permanent-Full Time

Salary dependent on experience £35-45K per annum plus excellent benefits.

Free onsite parking

As Shop Manager, you will oversee retail operations, including managing the physical store and the e-commerce platform with responsibility for driving sales, ensuring excellent customer service, and optimising operational efficiency across all channels.

Responsibilities

Retail Operations Management:

• Oversee the day-to-day operations of the physical store, including opening and closing procedures, staff scheduling, and inventory management
• Set up and manage the e-commerce platform, including product listings, order processing, and customer inquiries
• Ensure compliance with company policies and procedures, as well as health and safety regulations
• Monitor sales performance, analyse trends, and develop strategies to maximise revenue and profitability

Staff Management and Training:

• Recruit, train, and supervise retail staff, providing coaching and feedback to ensure elevated levels of performance and customer service
• Work with the People Team to develop and implement training programs to enhance staff knowledge and skills in areas such as product knowledge, sales techniques, and customer service
• Foster a positive work environment that encourages teamwork, communication, and professional development

Customer Service Excellence:

• Ensure that all customers receive exceptional service and have a positive shopping experience, both in-store and online
• Handle customer inquiries, complaints, and feedback in a timely and professional manner, striving to resolve issues to the customer's satisfaction
• Implement customer service initiatives to build customer loyalty and drive repeat business

Marketing and Promotion:

• Collaborate with the marketing team to develop and execute marketing and promotional campaigns to drive traffic to the store and e-commerce platform
• Utilise social media and other digital marketing channels to engage with customers and promote products and promotions
• Monitor the effectiveness of marketing efforts and adjust strategies as needed to achieve sales targets

Financial Management:

• Manage the store budget, including expenses, payroll, and operational costs, to ensure profitability and cost-effectiveness
• Monitor sales performance and financial metrics, such as gross margin and inventory turnover, and take appropriate actions to achieve financial targets

Inventory Control:

• Ensure accurate and efficient inventory management, including receiving, stocking, and maintaining inventory levels to meet customer demand
• Conduct regular inventory audits and reconcile discrepancies to minimise shrinkage and ensure accurate reporting

Skills & Experience desired

Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field

Master's degree or relevant certifications are a plus:

• Experience in retail management, with a proven track record of success in driving sales and managing multi-channel retail operations
• Strong leadership and management skills, with the ability to motivate and inspire a team to achieve results
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders
• Proficiency in e-commerce platforms and digital marketing tools
• Knowledge of retail industry trends, customer behaviour, and competitive landscape
• Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovation

Please apply now for immediate consideration.