Service Desk Administrator in UK

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Here at Frontline Security Solutions, we have an opportunity for a Service Desk Administrato r to join our fantastic, high performing team based in Chalfont St Pete r on a permanent, full time basis

About Us, Our Culture & What We Can Offer You

At Frontline Security Solutions, you will join a leading Enterprise Security Integrator operating in 67 countries. We have been protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

People are at the heart of everything we do, and your well-being is important to us. That’s why we protect people first and are committed to keeping you safe, secure, and happy in your career.

SALARY: £29K per annum (negotiable depending on experience)

• 20 days holiday plus bank holidays
• Stable, long term career with a leading national business
• Company pension (4% matched, 5% after a year of service)
• Employee Referral Scheme (£1,000)

What You’ll be Doing As Service Desk Administrator

• Record incoming service support calls via phone and email in the system
• Collaborate with the team to schedule engineers service visits for our overseas clients
• Communicate with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
• Place orders for spare parts needed for call-backs and ensure timely delivery to the site
• Coordinate preventative maintenance visits with clients and engineers overseas
• Generate completion paperwork for preventative measures visits addressing any follow up calls and remedial works
• Log LSP invoices for completed calls and collaborate with the sales team to provide applicable service work quotes
• Provide weekly updates on outstanding service calls to major clients

WORKING HOURS: 40 hours per week | Monday to Friday | 8-5 | Fully Office Based

What We Would Like You To Bring

• Previous experience using a CRM or ERM software tool would be desirable
• Attention to detail and accuracy in call logging and reporting
• Good telephone manner and customer service skills
• Ability to build close relationships with internal and external stakeholders
• Able to work under pressure with good multitasking and prioritisation skills
• Capable of using own initiative to facilitate work flow
• Keen to support other team members and show reasoned decisions making skills

If this sounds like you then apply today and send us your application! If you don't match all of the above criteria please still apply as we would love to hear from you - attitude is way more important then previous experience!