Service Designer in Edinburgh

SENIOR SERVICE DESIGNER - 4 DAYS PER WEEK - INSIDE IR35

Loriens leading Public sector client is looking for a highly experienced Senior Service Designer to join their team on a 4 day per week basis across an initial 3 month contract.

Essential skills

• Experience in a senior service designer role, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
• Ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, co-creation and prototyping) for different design life cycle phases and situations.
• Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
• Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
• Promote the value of iterative design based on user feedback
• Enable the design process through the visual communication of idea

Main duties include:

• Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
• Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
• Advise on which service design tools and methods to use.
• Work with user researchers to understand and meet the needs of users across a variety of channels.
• Work with Interaction Design, Content Design and Digital Accessibility disciplines to create holistic patterns and service features
• Champion design for users for whom assisted digital and / or accessibility technologies are required to access a service.
• Facilitate co-design with design teams, citizens services users, and other stakeholders.
• Prototype and validate proposed design solutions using a variety of tools – including non-digital approaches.
• Identify and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)
• Make and guide on design decisions and communicate how decisions have been reached.