Service Delivery Manager in London

Hybrid - Minimum 2 days on site in London, Tower Bridge HQ

At Houseful, we’re here to help everyone make intelligent decisions about their home

Do the best work of your life!

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo and Prime location. Together we're creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.

We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There’s never been a better time to join us.

At Hometrack, we’re redefining the mortgage journey for lenders, brokers and borrowers. We deliver market-leading valuation and risk evaluation services across the property technology and financial technology industries.

Our customers include 9 of the top 10 mortgage providers, as well as many others in financial services. Founded in 1999, we made our name with our Automated Valuation Model (AVM) and now provide more than 50 million automated valuations every year.

The Service Delivery Manager is responsible for ensuring that Hometrack’s top tier customers are receiving an excellent service experience across all products and services they receive from us. You will have service delivery management responsibilities for nominated major customers, as well as broader responsibility for improving and maturing the Service Delivery Management function in Hometrack. This will include defining what good looks like and gaining buy in from internal stakeholders. The ideal candidate will be curious, proactive and customer-focused, have exceptional organisational and communication skills, and a willingness to dive into the details when required.

Key responsibilities

Essential

Desirable

There’s always room to grow and learn with our roles so please don’t be put off if you don’t have all of these skills and experiences. It’s more important that you’re passionate about our mission to improve the home moving and owning experience for everyone.

We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed. We’re reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.

Benefits