Service Delivery Manager in County Antrim

Location: County Antrim

Salary: £60,000 per year

Recruiter: Anson Mccade

Job Hours: Full-time

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We offer a cloud-based job management software that boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors.

The software features real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. Their software also enhances customer management by providing clients with up-to-date job progress information and reduces paperwork and manual data entry, resulting in significant cost savings.

We need an experienced Service Delivery Manager with experience within support and implementation of software processes.

Ensure IT services meet SLAs and manage service disruptions.

Lead, train, and evaluate IT staff.

Develop and refine operational processes.

Maintain strong client relationships and handle feedback.

Oversee IT projects from planning to completion.

Manage operational budget and financial reporting.

Implement new tools and stay updated on tech trends.

Ensure regulatory compliance and robust data security.

Track KPIs and prepare performance reports.

Manage third-party vendor relationships.

5+ years of relevant experience

Customer-facing experience

ITIL certified (V4 ideally)

Project management experience

Practical knowldge of budgeting and P+L

£60,000 - £70,000

Company pension

To hear more about our Service Delivery Manager opportunity, get in touch with Connor Smyth at Anson McCade on 020 7780 6706.

AMC/CSM/WPSDM

WPSDM

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About Anson Mccade

ansonmccade.com

Anson McCade is a specialist recruitment agency focusing on four primary sectors: Quant Research, Trading & Risk; Digital & Data Analytics; IT & Cyber Security; Business Change & Transformation and Strategy. With offices in London, Belfast, Paris and Sydney, Anson McCade operates globally, working on mandates across Europe, Asia and US. In an ever changing business and technological landscape, the need for exceptional, agile talent is crucial to almost every organisation’s success over the long term. We target the highest calibre, most relevant individuals possible for each mandate we undertake, achieving this through a consultative, research focused approach to networking, this in addition to access to a substantial range of resources, both in-house and on-line. Our consistent success in doing so over the years has resulted in an impressive portfolio of high-end, blue chip and boutique clients, many of whom we have worked with continuously as a premier recruitment partner for over a decade.

Anson McCade has been recognised as being instrumental in the growth of some of the world’s leading organisations and most innovative start-ups. Our consultants are industry experts who understand the challenges that many organisations face in today’s frenetic and unpredictable technical and business climate, as well as the diversity, skills matrix variance and mix of ambitions and expectations of the candidates we work with.

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