Service Delivery Manager in Aberdeen

Location: Aberdeen
Salary: £50,000 per year
Recruiter: Elevation Recruitment Group
Job Hours: Full-time

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Service Delivery Manager
Aberdeen
£50,000 - £55,000

Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen.

This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers 24/7.

Key Responsibilities: 

  • Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement
  • Develop and maintain customer support policies and procedures
  •  Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met.
  • Report on service level performance and identify areas for improvement
  • Manage and maintain the call handling and ticketing processes 
  • Work closely with the Senior Leadership team and Project Managers ensuring that the strategic objectives of Operations are met
  • Continuously improve project delivery processes to increase efficiency and customer satisfaction, identifying opportunities for additional work, variations, and ways to improve on delivery margins

    • Key Skills: 

  • Proven experience as a Service Delivery Manager or in a similar role
  • Strong understanding of IT service management frameworks
  • Experience and good knowledge of Aveva PI
  • Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager
  • Previous experience working within Systems Integration

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