Service Coordinator in London

Job overview

The  Neurodisability Service at Great Ormond Street Hospital is seeking to recruit a Service Coordinator to join the team. The post holder will be responsible for providing high level comprehensive secretarial and administrative support to a team of clinicians and nurses, will need to enjoy a busy and varied workload and have the ability to prioritise their workload effectively.

The role involves, coordinating and organising referrals appointments and investigations with families ensuring that appointments are scheduled with in the routine 18 week waiting time, adhering to the Patient Access Policy and RTT 18-week pathway guidelines.

The successful candidate will be responsible for a range of administrative duties working with the clinical team to ensure that clinic letters, correspondence, and reports relating to the team are accurate and produced within the agreed timeframe and uploaded onto Epic; validating patient data; managing incoming and outgoing telephone calls for the team; arranging meetings, taking minutes and carrying out actions as necessary; and providing cover in times of absence.

Main duties of the job

As a Service Coordinator you should have excellent written and verbal communication; strong administrative and organisational skills, be proficient in MS Word and Excel, diary management, and minute taking. You should be able to demonstrate that you are a team player but can work independently with minimal supervision.

You will be expected to lead by example and demonstrate the Trust’s Always Values to deliver an enhanced service:

• Always welcoming
• Always helpful
• Always expert
• Always one team

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Values

Essential criteria

• GOSH Values
• Experience of working as part of a diverse team
• Experience of contributing to an inclusive workplace culture

Academic/Professional qualification/Training

Essential criteria

• Educated to GCSE standard or equivalent (including English and Math’s)

Desirable criteria

• Secretarial Qualification or equivalent working experience
• NVQ Level 3 or equivalent working experience

Experience/Knowledge

Essential criteria

• Proven experience of working as a PA in an office environment

Desirable criteria

• Full knowledge of medical terminology or agreement to work towards medical terminology competence
• Previous NHS experience working in a Paediatrics environment
• Experience in validating patient data on Epic

Skills/Abilities

Essential criteria

• Good use of Windows applications including Word & Excel
• Accurate typing at 60 wpm
• Ability to accurately check all correspondence created by the department/outsourcing team

Desirable criteria

• Electronic diary management skills
• Minute taking