Service Advisor in Reading

Location: Reading

Salary: Hidden

Recruiter: Lexus

Job Hours: Full-time

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Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Lexus Reading dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles.

A Service Advisor will use excellent communication skills to customers and be sure to retain them for the future. You will need to work in your team to maximise upsell opportunities whilst amazing our customers with your level of customer service. This is great opportunity for an experienced Service Advisor to increase their earning potential in the one of the UK’S best brands.

What we need

Working closely with customers to arrange and plan out servicing and repairs on their vehicles

Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly

Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service

Organise the collection and delivery of cars for delivery

Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions

Contact customers to update on workshop progress, agreeing any additional spends

Follow key processes to achieve excellent customer service and upsell targets

Write job cards and brief technicians on work coming in

Deliver excellent customer service at all times

Your Skills

Relevant experience in a Main dealer - Ideal

Be an experienced Service Advisor

Have excellent interpersonal skills and desire to deliver a great service

Work well under pressure

Have a desire to strive and hit sales targets

Understanding of computer systems such as e-mail, using online training and manufacturer technical systems

What we offer

Competitive basic salary

Lexus training pushing you through the ranks

Excellent bonus scheme

Additional bonus based on upselling

Uncapped and realistic OTE

Modern work environment with top facilities

Real career progression based around your aspirations

Market leading benefits including healthcare, pension and company lease scheme

Fun, friendly working environment

Brand

Lexus

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About Lexus

lexus.co.uk

Lexus Cardiff is situated very close to Cardiff City centre with easy access to the M4 and all routes to the whole principality.

The road network enables Lexus Cardiff to serve and meet the requirements of customers from South, East, West and North Wales with relative ease. Additional to this are the established rail links throughout Wales with Cardiff Central being the main terminus.

The state of the art showroom was officially opened on the 8th November 2001 following the move from Penarth Road. The move reinforced the separation between Lexus and Toyota and signified a huge leap forward for Lexus, in providing a luxurious, comfortable environment for our customers. The Centre is an impressive experience of the luxury that Lexus offers.

LEXUS SALES
The new Lexus Centre is purpose built with the intention to strengthen the Lexus presence in Wales. The management and staff extend a warm and friendly invitation for you to visit us at our Hadfield Road showroom. We always encourage you to test drive our cars in order that you create your own opinion about driveability and comfort, and share with us the realisation of the Lexus Experience.

Arrange a test drive now, by clicking on the prompt, or contact Simon Cowdry our Business Centre Manager. As a company car driver our finance packages can be tailor-made to meet your needs for both new Lexus and Lexus Approved Pre-Owned vehicles.