Service Advisor Administrator in Reading

Location: Reading

Salary: £14,730 per year

Recruiter: Inchcape UK

Job Hours: Part-time

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Service Advisor Administrator (Part Time) - Reading BMW

23 hours per week Monday to Friday. Start and finish times negotiable

Salary £14,730pa plus bonus
12 month Fixed Term Contract Maternity Cover

Create experiences you can be proud of.

As a key member of our Service department, our Service Administrator will ensure an organised and meticulous administration service for our Service department and customers. You will prepare key documentation for all customer service and repair visits, maintain accurate and updated customer records and vehicle data, and carry out pre and post visit customer care calls to ensure an unrivalled customer experience. This is a fast paced role with a variety of learnings along the way, alongside progressive vehicle updates with a world class premium brand, so full training and support will be provided.

What we can offer you

33 days’ annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available

Retail discounts that save you money every day

Gym discounts, cash healthcare plans , and a cycle-to-work scheme

Car discounts for new and used purchases and servicing

Flexible pension scheme and Sharesave scheme to grow your savings

Family-friendly policies that help you spend more time with the people that matter

A wellbeing programme to support you and your family

An internal colleague recognition system to celebrate achievements

A community volunteering day

What you’ll do day to day

Carry out effective and meaningful customer pre and post visit calls, and handling inbound & outbound telephone calls to existing customers

Respond to customer enquiries, including from our brand partner

Identify the needs of the customers and guiding towards the service or product that will best meet their requirements

Provide a high level of customer service which will allow you to build relationships with our customers to retain business

Be a pivotal area of support to our front of house Service teams, and wider Aftersales and workshop colleagues

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

Ability to provide a first-class customer service with energy and enthusiasm

A passion for your role and the tasks you undertake

An effective multitasker who is methodical and efficient

Has a genuine desire to help people and the team

Attention to detail

Be organised and self-motivated to ensure targets and deadlines are met

Be IT alliterate with the ability to use multiple systems at once

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

But you don’t need to love cars to work with us − you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!

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About Inchcape UK

inchcape.co.uk

Engaged people… who delight our customers.

Do YOU want to work for the NUMBER ONE Best Big Company of 2016?

Inchcape UK is proud to celebrate, for the fourth consecutive year, its place in the Top 25 Best Companies to Work For. This year we are also delighted to have been awarded a 3-star accreditation, acknowledging that our employees truly believe that Inchcape is an extraordinarily great place to work.

Inchcape is a world leader in automotive distribution and retailing, operating in 26 international markets as a strategic partner to the world’s leading premium and luxury car brands. In the UK, we employ c5,500 employees and operate our business from over 100 retail centres.

Our core purpose is to create a leading customer experience with our fundamental aim being to delight our customers – we do this by putting people at the heart of our business as we believe that having engaged people in winning teams ensures that we create memorable experiences for our customers, setting us apart from our competitors.

www.inchcape.co.uk/careers