Senior UX Researcher in Cheltenham

About the role

You will be leading product development from a UX perspective, setting the UX vision based on discovery research, user needs, customer insights and feedback. You will need to be confident at presenting user research and promoting UX principals and championing the voice of the customer. You will challenge design solutions and product objectives to ensure we’re meeting and exceeding our project objectives, including driving revenue streams, increasing customer registrations, and delivering products that customers want to use.

Key accountabilities:

• Manage research activities and define UX goals and requirements; working with product manages to define product objectives.

• Accountable for maintaining our personas and working with data and insights teams to build evidence-based and data-driven personas.

• Develop and own the UX research strategy, developing channels for communication and establishing an active voice of the customer that is embedded in our digital strategy and product roadmaps.

• Facilitate workshops involving customer experience representatives, customer insight and data teams to establish working groups focused on improving customer journeys and personas.

• Manage stakeholder and develop a culture of storytelling to embed the user voice in strategic planning and scoping sessions.

• Confidently lead UX presentations and report on UX activities and research findings.

For a full list of key accountabilities see attached role profile.

Skills, qualifications, and experience

• Understanding of agile approaches to development and experience of leading UX research activities within agile teams.

• Confidence in presenting and demoing ideas to large teams of people and be able to quickly answer questions regarding your approach.

• Degree in a human behaviour related field (human-computer interaction, psychology, social science, information science, etc), or a degree in marketing and content strategy, or demonstrated experience at an equivalent level.


• Strong understanding and experience of a range of user research methods, when to use them, and how to apply them correctly. This includes both qualitative and quantitative methods such as usability testing, user interviews, and surveys.

• Confident explaining user needs to senior stakeholders and acting as a persuasive advocate for users.

• Passion for data with experience of using statistical methods to find digital trends and understanding user behaviour.

• Experience of recruiting, screening, and scheduling participants for research and testing.

• Practical experience of discovery methods including gathering requirements, evaluating user needs, running workshops and user interviews.

• Experience of defining project goals and deliverables through personas, journey maps, experience maps, service blueprints and strategic design deliverables.

• Experience in measuring products for success against KPIs and applying the appropriate marketing lens to measure content performance

Package

Salary - up to - £38,000

• 30 days annual leave (pro rata for part time) (plus 3 concessionary days over Christmas and your bank holidays!)

• Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A generous pension scheme

• Hundreds of high street discounts and offers with Perkbox

• Internal training and development

• Subsidised gym and café

• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme