Senior Resource Planner in Edinburgh

Location: Edinburgh

Salary: Hidden

Recruiter: abrdn

Job Hours: Full-time

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Job Description

1 Broadway Park – The Gyle – Edinburgh

12 Month Fixed Term Contract

Job Description

At abrdn, our purpose is to enable our clients to be better investors.

Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, whilst the powerful partnerships we build help to enhance the expertise that we offer. By enabling clients to invest responsibly, it helps us to build a better world.

We're looking for a Senior Planning Analyst to join our Adviser Vector to support the planning of our operational, customer facing teams.

You should have a proven track record in resource planning roles and be able to handle multiple deliverables whilst managing/meeting expectations. You will understand planning across both front and back-office functions and be able to showcase your planning skills in meetings with senior leadership.

You will have excellent numeracy skills, be proactive, possess excellent accuracy and decision-making skills.

This role is based in our Workforce Planning team which plays an important role in supporting our customer facing teams to deliver world class results by ensuring our customer facing teams have the right people, in the right place, at the right time, to deliver the best customer experience.

To be successful in this role you will need (minimum experience/requirements)

You will have strong numeracy skills, be adaptable to change and have a desire to succeed in a fast paced, ever-changing environment. In addition to this, great interpersonal and communication skills are key along with the ability to collaborate with other teams.

You will analyse data (including commercial and operational data) to identify trends and provide recommendations to positively impact our deliverables.

Analyse previous data to proactively plan resources strategically

Ensure sufficient resources in each area based on historical data

Complete 'what if' assessments to understand the impact of changing requirements upon the customer facing teams

Understand movements in operational FTE, joiner/movers/leavers, and the impact this has on service

Showcase simplified plans to engage a senior audience, both through written and verbal/face to face presentation

Lead meetings with various levels and groups of colleagues up to Head of Function level.

Experience Requirements

Excellent Excel, Power BI, Power Query and PowerPoint skills

Understanding of key Resource Planning fundamentals

Knowledge of statistics & analytics and workforce planning

Knowledge of WFM systems and Telephony products desired (AWS Connect, Verint)

Ability to interpret data

Strong collaboration and stakeholder management skills

Moreover, we recognise that supplementary skills beyond the minimum criteria can greatly enhance your success in this position. These skills are:

A team player – able to collaborate effectively with your colleagues, consistently putting the teams’ goals and interests ahead of personal ones and actively contributing to the wider teams shared objectives

Strong Organisational Skills and an acute attention to detail

Excellent time management skills – the ability to demonstrate exceptional time management skills by efficiently planning and prioritising tasks to meet deadlines

Self-Motivation – you exhibit a high level of self-motivation and can take the initiative to identify and tackle challenges proactively

You are able to take ownership of your work, ensuring that it aligns with organisational objectives and quality standards.

We are proud to announce that we have officially become a Disability Confident Committed – Level One employer. Therefore, if you have a disability and would like to submit an application to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire and one of our team will reach out to support you through your application process.

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About abrdn

abrdn.com

abrdn is a global investment company that helps clients and customers plan, save and invest for the future. Our purpose is to enable our clients to be better investors.

Our strategy is to deliver client-led growth. We are structured around three businesses – Investments, Adviser and Personal – focused on their changing needs.