Senior Network Delivery Manager in Swindon

Brief Description

This is an exciting opportunity to participate in the Control Operational Leadership Academy. Successful candidates will engage in a 6-month training programme that includes an 8-week classroom-based course in Swindon, followed by hands-on operational experience within the Western Route Control. Upon successful completion of the academy, there is potential for this role to become a permanent position.

As the strategic duty leader of the Route Control team, you will maximise network performance on a shift basis, ensuring the best outcomes for all operators while minimising delays through effective implementation of train service contingency plans and management protocols. The Senior Network Delivery Manager (SNDM) plays a crucial role in this responsibility. They are pivotal to our railway operations in Wales and Western, overseeing our strategic response to disruptions and balancing various factors to maintain optimal performance. As our 24/7 leader and key decision-maker, the SNDM collaborates with control teams, partners, and all functions to prioritise passenger needs and make the best decisions, often under challenging circumstances.

About the role (External)

1.Assume strategic command of the rail network during major safety and performance incidents acting as Rail Incident Commander where appropriate.

2.Direct communications to the Route Executive team, National Operations Centre and senior stakeholders in regard to restoration and recovery of the network.

3.Direct development and implementation of real time strategic plans to achieve recovery targets using industry resources.

4.Lead incident reviews giving appropriate consideration to customer needs, Network Rail and train operators’ positions and establish a system to monitor and review the implementation of recommendations and the effect on future performance.

5.Accountable for maximising performance of the network at all times and lead the restoration of the timetable for all Operators by agreeing intervention strategies.

6.Lead the dissemination of safety critical and other information. Introduce and maintain a system of recording operational safety and performance incident information in accordance with the relevant company standards, procedures and statutory requirements, to provide safety, performance and management reporting information at the required frequencies.

7.Lead and direct the route co-ordination of pre-agreed plans for event management, engineering works, weather management and other risks in order to protect the delivery of the network.

8.Oversee the on-shift control team to enable professional standards to be maintained, deliver the best balance between network availability, maintenance requirements, passenger and Train Operator needs.

9.Lead the real time response to operational security issues and incidents as well as managing the integrity of sensitive operational and security documentation.

10. Facilitate lessons learnt reviews following major or significant incidents leading to trackable actions across the industry to improve response to future incidents.

Job Skills, Experience and Qualifications

Essential

·Proven strategic leadership skills

·Successful experience of and skilled in root cause analysis

·Able to demonstrate real time incident planning skills

·Excellent communication skills

·Successful experience of incident management at strategic and tactical level for stations, trains, track areas and worksites on the railway

·Successful experience of implementing emergency plans

·Holistic and geographical understanding of the railway which enables rapid management of the incident and minimises impacts more widely to the network

·Ability to build strong relationships to obtain the most appropriate advice and guidance

Desirable

·Knowledge of relevant railway industry communication systems

·In depth understanding of temporary rules and impacts of engineering work

·In depth knowledge of the operational rule book and appropriate engineering standards and legislative framework

·Operational knowledge of different stocks, engineer’s vehicles and signalling systems (traditional and new) across the railway

·Membership to a relevant professional association (for example Institute of the Railway Operators)