Senior Human Resources Advisor in London

SPS is a leading Global Business Process Outsourcing (BPO) company head quartered in Switzerland with operations in the UK, Europe, USA, and Asia. We specialise in providing onsite office support services and back-office solutions to a diverse range of clients across various industries and business sectors. With a proven track record of delivering exceptional BPO services, we are committed to innovation, quality, and client satisfaction.

Job Role

This role is a crucial part of the SPS people team, you will support the HR Business Partners to provide advice, guidance on HR related matters. You will have a focus on management of ER cases with the ability to impart advice and guidance on; employee relations, performance and employee engagement building close working relationships with operational managers and the wider HR team.

As our business continues to grow, the job of the people team is everchanging in the support of business and operational management. We pride ourselves on working closely as a team and developing our staff. This job offers a progression path into an HR Business Partner.

Key Responsibilities

Employee Relations Advice (80%):

• Provides first line of advice and resolution to managers on a broad range of employee issues including general HR issues, policy interpretation, performance management.
• Provide welfare support to employees across business unit(s).
• Working alongside the ER Manager and The People Office Team to provide consistent and accurate first line consultancy support to operational managers across SPS business units/sites.
• Develops recommendations to enhance individual team and business unit effectiveness; creating, accessing and analysing HR metrics.
• Proactive HR advice/interventions on mitigating areas of concern within business unit(s) covering core people areas such as absence trends.
• Complete full administration relating to ER cases.
• Escalates any complex ER cases and projects to HRBP’s and/or ER Manager.
• Support HRBP’s and/or ER Manager on TUPE In/Out.

General HR (20%):

• Work closely with HR administrators on any complex and escalated HR administration tasks.
• Responding to HR queries from HR inbox
• Ensures compliance with applicable Employment Legislation and Company policies and practices.
• Contributes to the review and development of HR policies and procedures.
• Contributes to the planned continuous improvement of the HR function.
• Travel to SPS and client locations throughout UK & ROI when required.
• Performs other related duties as may reasonably be required.

What We Offer

We are committed to your professional development at SPS. We offer career path progression into an HR Business Partner, an Employee Development Scheme and annual employee awards as well as Life Assurance, Group Income Protection, Pension, Interest free season ticket loans, EAP and Perk Box.

Previous Experience

• Relevant experience in a commercial organisation of 200+ people.
• Handling low level Employee Relations matters, e.g. sickness, grievances and disciplinaries.
• Exposure/involvement in HR and organisational change programmes.
• Some experience of TUPE transfers in and out would be desirable.

Qualifications and Training

• Foundation Level CIPD or equivalent.

Salary Range: £40,000 - £45,000 (Depending on Experience)

Hours: 40 hours per week (Monday - Friday)

Job Ref: SPS3274

SPS UK&I ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion and compensation.