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Apply NowSenior Hotel Operations Manager
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Salary: £36,000
Contract Type: Fixed Term, 12-month parental cover
Here at the LEGOLAND Windsor Resort our 2024 season is in full swing, and we are recruiting for a Senior Hotel Operations Manager on a12-month, fixed term contract.
Our awesome Hotel Senior Management Team look after the smooth, safe and enjoyable running of our various overnight accommodations, including our brand-newLEGOLAND Woodland Village! You will oversee the delivery and continued development of our guests hotel stays, by managing the Front of House and Leisure teams and driving them to deliver first class guest interactions at every opportunity.
You will lead your team by example, promoting a positive and diverse working environment, maximising opportunities to utilise the Merlin values to further develop the team culture. As an experience hotel manager, you will be consistent in your management of employee relations, drive and develop your team through training and coaching, and ensure that your teams are brand ambassadors for both the Hotels offering, and LEGOLAND Windsor Resort.
As an experienced hotel manager, you will naturally have a head for budgets, managing the P&L for the department utilising budget forecasting and financial data analysis to drive your commercial decisions. Of course this goes hand in hand with your health, safety and compliance knowledge, of which youll be an SME for your area, creating and nurturing a positive health and safety culture. All of which will ultimately have a positive impact on our guests, leaving them with AWESOME memories of their overnight stay at the LEGOLAND Windsor Resort!
Please note, internally this role is known as Senior Hotel Operations Manager Front of House
Qualifications & Experience
About the LEGOLAND Windsor Resort
We are looking for Senior Hotel Operations Manager to join our AWESOME team at the UKs favourite childrens theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isnt like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we dont trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact the recruitment team directly.
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